GDS_Senior Account Operations Coordinator
EY · Colombo
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Job Description: Account Operations Coordinator
Overview:
The Account Operations Coordinator will play a critical role in supporting key account operations for nominated accounts within the Account Support centre. This role is designed to ensure high-quality, consistent, and efficient processes across various account management tasks. The coordinator will work closely with account teams and internal business services groups to deliver on day-to-day account operational needs.
Key Responsibilities
- Ensure relevant stakeholders receive and understand critical business indicators for the account.
- Aggregate account relevant information by leveraging EY tools and external sources.
- Develop company research packs by leveraging client websites & external sources and share quarterly financial result summaries with the account team
- Manage content for account databases, websites, and SharePoint sites
- Collaborate with opportunity and data owners to ensure sales, pipeline, and revenue data hygiene.
- Prepare Account meeting packs for account team discussions.
- Understand organizational hierarchies and support account teams in developing client organization and account team charts.
- Help maintain data quality with reference to EY tools such as Account Relationship Database, Global Financial Information System, and Customer Relationship Management.
- Review, update, and validate critical links by collaborating with local teams.
- Coordinate with account teams to understand the pre-employment screening process as part of compliance checks prior to initiating engagement with the clients.
- Understand engagement contract documents for EY employees to precisely interpret with pre-employment screening guidelines.
- Facilitate compliance with client mandated procurement requirements
- Identify existing processes for refinement using digital platforms, automation tools, and analytics.
- Achieve operational excellence through the standardization of activities and best practice sharing.
- Responsible for project management, quality control, review and sharing regular updates on tasks with the involved stakeholders
- Facilitate knowledge sharing.
Skills and Attributes for Success:
- Succinct and structured oral and written communication skills with the ability to explain complex concepts clearly and concisely, using appropriate analytics and visualization tools.
- Experience in Microsoft tools like Excel and PowerPoint.
- Stakeholder Management and Project Handling
- Understand stakeholder requirements based on business context.
- Manage and support initiatives, clarify objectives, priorities, scope changes, and timelines.
Soft Skills:
- Capability to resolve issues independently and in a team.
- Strong needs analysis and stakeholder negotiation skills
- Attention to detail and quality
- Focus on achieving intended outcomes in a timely manner
- Challenge insightfully and propose credible solutions.
- Enjoy a team-based environment and respect others' opinions.
- Willingness to learn new tools, technology, global developments, and processes.
- Create a strong and positive rapport with leadership and team members.
Leadership and People Management:
- Take ownership and demonstrate self-sufficiency.
- Demonstrate strong operational acumen to create impactful relationships with senior leadership.
- Work in a dynamic environment with proven ability to multitask and prioritize effectively.
- Proven ability to be a team player with exposure to working with multi-cultural teams and collaborating virtually.
- Business acumen and commerciality.
- Exhibit drive and determination to overcome internal and external barriers and get results from people.
- Above average competencies in data analysis, business research, writing and presentation, Microsoft tools, communication, and diction.
Qualifications
To qualify for the role, you must have:
- Any graduate degree with relevant experience.
- Strong Excel and PowerPoint skills.
- Demonstrated strong written and oral communication skills in a multi-cultural environment.
- Ability to use both qualitative and quantitative research and analysis methodologies, including financial analysis skills, to synthesize information, review data inputs, and provide analytic insights.
- Expert or intermediate level experience in Microsoft Office (Word, Excel, PowerPoint)
- SharePoint management experience.
- Experience in a large global organization preferred.
- Proven ability to influence and build collaborative relationships with a wide range of stakeholders.
- 3-5 years of hands-on experience in a fast-paced global environment.
- Experience interacting with geographically dispersed professionals.
- Understanding of business research or data interpretation and analysis concepts.
- Proven sound judgment and flexibility in balancing multiple project requirements, tight deadlines, and keeping people and projects moving on schedule, with high attention to detail
- Understanding of project management concepts and experience working on non-IT projects.
Ideally, you’ll also have:
- Data reporting skills.
- Exposure to Power Platform tools like Power Automate, Power Apps, Power BI.
- Credible experience working in a fast moving, client driven environment.
- Experience using procurement portals (e.g., SAP Fieldglass or Ariba).
- Professional services industry experience, or internal or external client serving experience preferred.
Technologies and Tools:
- Microsoft 365 products, apps, and services.
What We Look For
- A team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast-moving environment.
- A professional with strong interpersonal skills, confidence, maturity, and the ability to build strong client relationships.
Shift and Schedule: Flexible to work in Eastern and Pacific US Time
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