Security Badging Manager

Allied Universal · Sterling Heights

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Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Badging Manager.

$26.75 / Hour, Benefits after 90 days

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The Badging Manager oversees the client’s Badging Center with regards to day-to-day operations, supervision of staff, responding to customer service requests, issuing access cards in a timely and efficient manner, conducting on-site training, as they relate to client/AUS Contractual agreement. This position is responsible for the professional operation, administration, profitability, and quality assurance of badging security services for a client’s site. Other duties include, but are not limited to, safety direction, quality assurance, planning, organizing, directing, and controlling the Badging Administrator team during normal and emergency operations and training.

RESPONSIBILITIES:

• Direct and conduct all badge related audit procedures, and the distribution of their workload
• supply ordering and supply budget management
• Selection and placement of Badging Center personnel; career development of team members; conduct performance appraisals
• Oversee the evaluation and implementation of change management and best practices for the entire client access control policy, impacting up to C-suite level optics
• Oversee interpretation and implementation of policy regarding the shrinkage of access-control items which has a substantial impact to client budget and cost
• Oversee the investigation and resolution of issues of nefarious action found during badge audits; make recommendations to customer regarding process improvement and increased security measures
• Oversee quality assurance programs implemented by Badging Center team members; review, select and compile training materials to design and implement a site/contract-specific training and development program
• Review and apply correction to reporting, review job performance, remove security personnel from their assignment in the event of access control violations
• Working with cross functional teams to service client needs

QUALIFICATIONS:

• High School diploma
• Minimum of three (3) years of experience directly supporting enterprise level badging, access systems, or similar programs
• Prior supervisory/management experience, ideally in a security role
• Previous experience in customer service or in an administrative position
• Experience working with security access control as well as badging applications and/or software (Lenel)
• Ability to develop and lead direct reports in company practices and procedures
• Ability to analyze and develop innovative recommendations and solutions
• Excellent planning organizing and project management skills
• Excellent oral and written communication skills, presentation skills
• Ability to track, maintain and supervise staff, including assigning work and providing training and discipline
• Ability to provide positive direction and motivate performance and be an effective team member
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form
• Courteous phone manner and maintain professional composure when dealing with unusual circumstances
• Demonstrated ability to work with minimal supervision and utilize sound judgment and be self-motivated
• Ability to multitask, and remain cordial and professional in stressful situations
• Proactive problem-solving skills
• Able to learn and apply standardized operating procedures to support issue resolution
• Proficiency in Microsoft Windows and Office Suite
• Ability to read, write, and speak clearly in English
• Able to type 35 words per minute with minimal error

PREFERRED QUALIFICATIONS:

• Lenel Knowledge
• Jira Knowledge
• Badging experience
• College degree in Criminal Justice, Security Management, or related field of study
• American Society of Industrial Security (ASIS) International Certified Protection Professional (CPP) or Physical Security Professional (PSP) certification

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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