AVP, ISC Dealer Team Lead (Night Shift), Investment Service Centre, Consumer Banking Group

DBS · Singapore

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Business Function:

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities:

• Lead and mentor the team, overseeing daily workflow, shift planning, and performance to ensure seamless operations. 

• Manage complex escalations, serving as the primary point of contact for dealing, settlement, and system incidents. corporate action, and client-related matters. 

• Drive Business Continuity Planning (BCP), executing resilience drills and maintaining disaster recovery protocols. 

• Review team performance and SOP, driving continuous improvement initiatives. 

• Ensure adherence to internal controls, regulatory requirements, audit standards, and operational risk frameworks. 

• Execute equity trades across diverse local and oversea exchanges for both bank and brokerage clients.  

• Assist clients efficiently with all trading and settlement matters, including payment and collection processes. 

• Manage and respond to trading hotline and email queries from internal and external clients, providing timely and accurate information. 

• Handle account-related inquiries (e.g., corporate actions, equity transfers) from all client channels, ensuring a high level of customer satisfaction. 

• Perform thorough trade reconciliation, investigation, and resolution of dealing matters. 

• Monitor and track orders and trades for bank and brokerage operations. 

• Plan and support User Acceptance Testing (UAT), Regression testing, and Live Verification (LV) to ensure platform stability and functionality. 

• Review clients’ trading limits, ensuring compliance and risk management. 

• Plan and implement process enhancements to align with evolving regulatory changes and new product launches. 

Requirements: 

• Degree in Finance, Business, or Accounting, with 4-6 years of relevant work experience preferred. 

• Hold CMFAS Modules 1A, 6, and 6A certifications. Alternatively, CMFAS certifications (RES 1A, CM-EIP and CM-SIP/ or CM-CMP) are acceptable. 

• Demonstrate strong organizational and communication skills, with a collaborative team-player mindset. 

• Exhibit the ability to perform effectively under pressure in a fast-paced trading environment. 

• Be able to work various shift hours and public holidays as required. 

• Apply excellent customer handling skills to resolve issues and build rapport. 

• Understand and adhere strictly to banking and regulatory requirements. 

• Possess strong capital market knowledge (an advantage). 

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