Pool Attendant

Marriott International · Santa Cruz de Tenerife

Apply on the company website

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is one of the island’s most iconic resorts: an oasis of tranquility where the ocean, nature, and Moorish-inspired architecture come together to create exceptional experiences. With 462 rooms and suites, lush subtropical gardens, exclusive facilities, and multiple swimming pools, this five-star resort offers a unique destination for guests seeking luxury, well-being, and outstanding service.

At The Ritz-Carlton Tenerife, Abama, every detail matters, and every interaction is an opportunity to create lasting memories. Our commitment to excellence, personalized attention, and the highest standards of hospitality guides everything we do.

Join our team as a Pool Attendant at The Ritz-Carlton Tenerife, Abama!

Are you passionate about luxury hospitality and enjoy creating memorable guest experiences? As a Pool Attendant, you will play a key role in ensuring the comfort, enjoyment, and well-being of our guests in the resort’s pool areas.

You will be responsible for delivering attentive, warm, and personalized service, anticipating guests’ needs and ensuring that pool facilities remain clean, organized, safe, and ready to provide an exceptional experience.

We are looking for a dynamic, friendly, and proactive individual with a genuine passion for service, a keen eye for detail, and the ability to work professionally in an international luxury environment. Someone who understands that excellence is not only found in extraordinary experiences but also in the small gestures that make every guest feel special.

• Welcoming guests to the pool areas in a warm, professional, and personalized manner, reflecting The Ritz-Carlton’s standards of hospitality from the very first interaction.
• Attending to guests’ needs and requests with courtesy, discretion, and efficiency, consistently striving to exceed their expectations.
• Preparing, arranging, and maintaining sun loungers, umbrellas, daybeds, and other pool furniture in accordance with the resort’s presentation standards.
• Managing the distribution, delivery, and collection of towels and other items required to ensure guests’ comfort.
• Keeping swimming pool areas, terraces, and relaxation spaces clean, organized, and in excellent condition throughout the day.
• Monitoring the general condition of facilities and furniture, reporting any damage, incidents, or maintenance requirements to the appropriate department.
• Ensuring that assigned areas are fully prepared before guests arrive and maintaining high standards of cleanliness and organization throughout service.
• Providing accurate information about the resort’s services and facilities, including swimming pools, restaurants, activities, and other available experiences.
• Anticipating guests’ needs and offering proactive assistance, paying particular attention to individual preferences and special requests.
• Coordinating with Food and Beverage, Front Office, Housekeeping, Engineering, and other departments to ensure seamless and personalized service.
• Identifying and communicating guests’ preferences, special requests, and relevant incidents to support a consistent, high-quality guest experience.
• Remaining alert and responsible regarding guest safety and well-being in pool areas, immediately reporting any potential hazards or unsafe situations.
• Following the company’s safety, hygiene, and occupational health procedures, as well as the specific guidelines applicable to aquatic facilities.
• Promptly reporting accidents, injuries, lost property, unsafe conditions, or any incident requiring the attention of the relevant supervisor.
• Responding to complaints and requests with empathy, professionalism, and a solution-oriented approach, seeking appropriate resolutions and requesting support when necessary.
• Maintaining an impeccable personal appearance and professional conduct in accordance with The Ritz-Carlton’s grooming and service standards.
• Handling work materials and equipment responsibly, ensuring their proper use and care.
• Actively collaborating with the team to achieve quality, efficiency, and guest satisfaction objectives.
• Protecting guests’ privacy and maintaining the confidentiality of all information accessed while performing assigned duties.
• Performing other reasonable job-related duties as requested by supervisors or management.

• Secondary education or equivalent qualification.
• Previous experience in guest service, hospitality, tourism, or a similar role. Experience in the pool areas of five-star hotels and luxury resorts will be highly valued.
• A genuine passion for service and creating exceptional guest experiences.
• A friendly, approachable, professional, and proactive attitude, with the ability to inspire confidence and provide a welcoming atmosphere.
• Excellent communication and interpersonal skills.
• Strong attention to detail and the ability to maintain high standards of cleanliness, organization, and presentation.
• The ability to anticipate guests’ needs and deliver personalized service.
• Strong teamwork skills and the ability to collaborate effectively with different departments.
• The ability to remain calm, discreet, and solution-oriented in a fast-paced environment.
• A strong sense of responsibility and commitment to guest safety, hygiene, and well-being.
• Good physical fitness to perform duties that involve standing for extended periods, preparing pool areas, and handling work materials.
• Flexibility to work rotating shifts, weekends, and public holidays.
• Fluency in Spanish and English. Additional languages will be considered an advantage.
• Valid authorization to work in Spain.

• Previous experience in luxury hotels, international resorts, or five-star establishments.
• Knowledge of luxury service standards and The Ritz-Carlton philosophy of personalized guest care.
• Experience preparing, organizing, and maintaining pool areas and outdoor facilities.
• Education or training in Tourism, Hospitality, or a related field.
• Training in first aid, occupational safety, or water safety, where relevant to the duties of the position.
• Knowledge of Tenerife’s services, activities, and main tourist attractions.
• Previous experience working in international and multicultural environments.

Become part of The Ritz-Carlton Tenerife, Abama and help create exceptional experiences at one of Tenerife’s most iconic resorts.

As a Pool Attendant, you will have the opportunity to join a team committed to excellence, where attention to detail, anticipating guests’ needs, and genuine hospitality are fundamental. Your contribution will help ensure that our guests enjoy moments of relaxation, well-being, and escape in a truly unique setting.

We offer:

• An attractive salary in line with your experience and responsibilities within a leading luxury hospitality company.
• The opportunity to travel the world and enjoy special employee rates at Marriott International hotels through the Explore Rate program, with eligible benefits also available to family members, partners, and parents, subject to program conditions.
• Discounts on dining experiences at Marriott International hotels and special offers at the resort’s dining venues.
• Access to flight discounts for residents of Tenerife, subject to the applicable program conditions.
• Corporate benefits and discounts on leisure activities, travel, and experiences.
• A special birthday gift to celebrate your day.
• The opportunity to enjoy the resort as a guest after one year of service, subject to applicable internal conditions.
• Additional salary payments in accordance with contractual terms and applicable regulations.
• Innovative training and professional development programs to help you expand your knowledge and develop your skills within the company.
• Career growth opportunities and internal mobility within an international organization.
• Complimentary meals in the employee cafeteria.
• Work uniforms and uniform laundry service included, according to the conditions of the position.
• Team celebrations, employee events, special activities, and dedicated weeks to recognize and celebrate our associates.
• Opportunities to participate in social responsibility initiatives and activities that support the local community.

Benefits, bonuses, and additional programs are subject to company policies, eligibility requirements, and applicable tax, employment, and social security legislation. These programs may be amended in accordance with applicable regulations and current company policies.

If you are passionate about hospitality, enjoy working with people, and take pride in delivering attentive and personalized service, we would love to hear from you.

Apply to join The Ritz-Carlton Tenerife, Abama team and help create memorable experiences in our pool areas, where every detail matters and every guest deserves to feel special.

Marriott International is an equal opportunity employer. We believe in the importance of a diverse workforce and fostering an inclusive, people-centered culture built on respect, collaboration, and equal opportunities. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis covered by applicable law.

At The Ritz-Carlton, our Ladies and Gentlemen are the heart of the experience we provide. Every day, we strive to set the highest standards of service and create experiences so exceptional that they remain with our guests long after their stay.

Our philosophy is based on the belief that everyone can contribute to the success of the team when empowered to be creative, thoughtful, and compassionate.

Your role will contribute to upholding The Ritz-Carlton Gold Standards, paying attention to every detail and delivering genuine, anticipatory, and personalized service. These standards are the foundation of our culture and guide our daily commitment to excellence, care, and guest comfort.

By joining our team, you will become part of an international company where you can develop your skills, learn from hospitality professionals, and grow in an environment that values commitment, teamwork, and personal development.

At The Ritz-Carlton Tenerife, Abama, we do more than provide a place to relax: we create extraordinary experiences. And you can be part of them.

More jobs at Marriott International · Other jobs in Santa Cruz De Tenerife