Business Operation Lead
ZEISS · Hsinchu
【Main Task】
1. Business Process Design & Transformation
- Support NextGen CRM (Salesforce) and S/4HANA implementation projects from a business process perspective.
- Analyze current business workflows and identify opportunities for process optimization and standardization.
- Collaborate with business stakeholders to define future operating models and system requirements.
- Assist in documenting business processes, SOPs, work instructions, and governance guidelines.
2. Cross-functional Project Coordination
- Coordinate project activities among HQ, Regional Teams, IT, Sales, Finance, Logistics, SCM, and Customer Service functions.
- Track project milestones, deliverables, dependencies, and key risks.
- Facilitate workshops, project meetings, requirement discussions, and issue resolution sessions.
- Consolidate business requirements and ensure alignment between global standards and local business needs.
- Support management reporting and project progress communication.
3. Testing & Change Management
- Plan and coordinate User Acceptance Testing (UAT) activities.
- Prepare test scenarios, test scripts, and testing documentation.
- Coordinate defect tracking, issue follow-up, and validation activities.
- Support end-user training and system adoption programs.
4. Data Analytics & Business Insights
- Analyze business performance data and operational KPIs.
- Prepare management reports, dashboards, and executive-level presentations.
- Monitor business trends and identify opportunities for process improvement.
- Support data validation, master data governance, and reporting accuracy during transformation projects.
【Experience】
- 7+ years in Order management, logistics, SCM or customer service, ERP/CRM project experience
- Experience in team leadership or project coordination
- Order-to-Cash process knowledge
- Understanding of logistic operations
- Familiar with UAT and testing activities
【Other skills】
- Strong written and spoken English (TOEIC 700+)
- Experience working with global or regional teams
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