Manager Information Technology Business Relationship

Allina Health · Allina Commons · $56.48–$78.15/hr (stated in the posting)

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Job Summary:

Key Position Details:

This position is supporting the Epic Community Connect Program. This position will also be the liaison between our customers and IT to facilitate intake and governance for IT projects by not only translating customer needs but also working with teams to facilitate project start.

• 1.0 FTE (80 hours per two-week pay period)
• 8-hour day shift
• No weekends

Job Description:

• Customer Management
  • Build relationships with system-wide leaders and key employees.
  • Develop a full understanding of business, customer and user strategies, business plans, objectives and related technology needs.
  • Educate customers on IT processes while managing expectations.
  • Maintain regular communication with site and service line managers for any information technology needs.
  • Represent customers needs to centralized IT areas.
  • Serve as an escalation point for all emergent IT issues.
  • Support change management activities.
  • Provide input and support for customer communication, change management, training needs when implementing new technologies.
• Technology & Project Management
  • Assist with development IT strategy based on site or business unit technology requirements.
  • Consult with operations on new technology solutions.
  • Manage small to medium IT projects as needed.
  • Partner with IT Project Managers on appropriate tracking and documentation of new applications and to provide guidance on stakeholders involvement, project status and project escalations.
• People Management
  • Provide regular performance reviews and feedback to direct report employees
  • Hire and retain team members
• Incident & ITIL Management
  • Participate in the development of Service Level Agreements including negotiating changes to SLA’s.
  • Ensure service data is measured, monitored and communicated to customers.
  • Participate in major incident communications process.
  • Serve as an escalation contact during major incidents.
  • Participate in Problem Review Meetings (PRM) to identify improvement plans and key learning’s. Responsible for any service management related action items.
  • Engage with operational partners to maintain/enhance system Downtime Preparedness.
• Other duties as assigned.

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 5 to 7 years of experience in IT and/or business, preferably in health care

• High school diploma or GED
• Bachelor's degree in Information Services, Business or similar field of study
• 2 to 5 years of experience in IT or business, preferably in multiple types of health care

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.

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