International Private Bank - Digital Product Analyst - GFG & LATAM
JPMorgan Chase · New York City
The International Private Bank is looking for a proactive and motivated Analyst to join its Digital Product Team, supporting our Latin America (LATAM) and Global Families Group (GFG) clients and advisors. Our digital, data and AI agenda for these segments is growing fast. It covers AI-enabled tools, digital platforms, analytics and client experience.
In this role, you'll help deliver that agenda, ensuring that our digital solutions are tailored to meet the unique needs of our clients and advisors within these segments. You'll write product requirements, test new features, report on adoption and support advisors day to day. You'll work closely with senior team members, global product teams and advisors, and learn how digital products are built and rolled out at a leading global private bank.
Key responsibilities
Product requirements & execution
- Help define and document product requirements for digital client and advisor products, with a focus on cross-border and multi-jurisdiction needs.
- Find gaps in the LatAm and Global Families Group experience across digital and AI-enabled advisor and client tools, and turn them into clear requirements for product teams.
- Take part in testing and pilots: run test cases, record issues and follow them through to resolution.
Engagement & adoption
- Help carry out adoption strategies that increase advisor and client use of digital and AI-enabled tools.
- Support go-to-market strategy for new product launches and features.
- Help find friction points across the user journey and share insights with product teams.
- Handle day-to-day digital support requests from advisors and client teams.
Data, reporting & analytics
- Leverage data relentlessly: Build and maintain a data-driven view of adoption performance. Define metrics, monitor usage trends, and translate insights into actionable strategies.
AI enablement
- Evaluate the AI tools used by advisors and client teams, including the knowledge base and features behind them. Identify gaps and recommend improvements.
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Apply an AI-Product Mindset: Identify and champion opportunities to embed AI capabilities into products and adoption workflows, turning emerging AI technologies into practical, client-facing value.
Special projects & research
- Support new and emerging initiatives for LatAm and Global Families Group clients as the digital agenda grows.
- Conduct market research and analysis to identify trends and opportunities within these segments.
Qualifications
Required
- Bachelor's degree in Business, Finance, Economics, Product Management, Computer Science or a related field
- 1–3 years of experience in product management, consulting, as a client advisor, banker, service team, or a related discipline, ideally within financial services or a technology-driven environment.
- Strong analytical and problem-solving skills and comfort working with data, with a strong eye for detail
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Excellent written and verbal communication skills, including the ability to explain technical topics in plain language
- Organized, detail-oriented, and ability to manage several priorities in a fast-paced, collaborative environment
- Strong interest in digital products, AI and client experience
Preferred
- Experience in the Private Bank, Wealth Management, or broader financial services sector
- Familiarity with Agile methods, requirements writing or user acceptance testing (e.g., JIRA)
- Familiarity with AI/ML concepts and hands on experience with generative AI tools
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans