Field Service Engineer - North West England

Thermo Fisher Scientific · Hemel Hempstead

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Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Position Summary:
Responsible for delivering all Service activities within the ULS UK and Ireland Service team but mainly focusing on Trace Elemental equipment including Inductively Coupled Plasma (ICP) with Mass Spectrometry or Optical Emission Spectrometry . Predominately based in the North West of England, however, may also require travel throughout the UK  (This may include: Installation including related customer introduction, Repairs, Maintenance Services, Validation Services, Depot Repair, Hot Lines etc.) for achieving:-

-           Satisfied customer becoming loyal customers

-           Highest first time fix rates / lowest mean time to repair

-           Lowest repeated call rates

Contributes to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices (as they are described)

Responsibilities:

• To perform Field Service-related duties in line with internal rules, customer regulations and health and safety guidelines.

• Specific product support to be given on ICP- OES and ICP-MS  Instrumentation. (80%).

• To work remotely as part of the Service team providing on-site services exceeding customer’s expectations and ensuring that customers become promoters through positive feedback and achieving customer loyalty.

• Deliver the highest professional relationship with our customer base escalating issues if necessary, to solve critical tasks in the fastest way possible. Follow our ethical business conduct guidance.

• To enable the customers success through their relationship with ThermoFisher Scientific and the products & services we offer. Utilise lead tools to ensure customers are offered those products and services they require. Enable alignment of all activities at the customer site with the rest of ThermoFisher Scientific through the involvement of all relevant stakeholders. (5%).

• Optimize own work schedule by coordinating with all the necessary partners for service planning (Dispatch function, Team Leader, others). (5%).

• Responsible for managing company assets provided, such as car stock (parts inventory), laptop computer, mobile phone, test equipment (ensuring calibration), general tools, software, company car, manuals etc. (5%).

• Responsible for timely and accurate reporting of all activities as required (e.g. field service reports, expense reports, etc.) (5%).
   

Minimum Requirements/Qualifications:

• Professional background in Electronics/Chemistry/Engineering or related subjects.

• Minimum 1-5 years’ experience servicing analytical equipment or equivalent applications specialist experience.

• Strong problem solving skills.

• Demonstrate organizational skills with the ability to handle multiple tasks with different priorities.

• Excellent inter-personal, self-motivational and negotiating skills.

• PC skills.

• Valid Driving License (manual).

• Willingness to travel mainly within the appointed region (Ireland and UK) as well as through Europe for training and for occasional support to other regions. International traveling including all EMEA Territory and the US may be required.

• Good English skills, both verbal and written. Ability to work across all levels, functions and regions.

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