Supply Operations Quality (SOQ) Market Lead
Pfizer · Istanbul
Use Your Power for Purpose
At Pfizer, our purpose is simple—Breakthroughs that change patients’ lives.
Every day, Pfizer's unwavering commitment to quality ensures the delivery of safe, effective, and compliant medicines to patients worldwide. Our science- and risk-based quality culture combines innovation, flexibility, and operational excellence while always putting patients first.
As the Supply Operations Quality (SOQ) Market Lead for Turkey, you will play a critical role in maintaining and strengthening Pfizer's Product Quality System within the local market. You will provide leadership and oversight of market quality operations, ensuring compliance with Pfizer standards, GDP/GMP regulations, local health authority requirements, and global quality expectations while fostering a culture of continuous improvement and quality excellence.
What You Will Achieve
In this role, you will:
- Lead the Turkey SOQ organization and provide strategic direction for local quality and compliance operations.
- Manage people, technology, and financial resources, including influencing resources beyond direct reporting relationships.
- Actively share knowledge across functions and contribute to knowledge management and organizational learning initiatives.
- Champion innovation by identifying opportunities to improve quality systems, operational effectiveness, and business processes.
- Develop solutions to highly complex quality, compliance, and operational challenges.
- Translate divisional and regional quality strategies into local business priorities and execution plans.
- Assess talent needs, develop organizational capabilities, and build a strong and diverse succession pipeline.
- Partner with local and regional leadership to ensure effective execution of quality objectives and market support activities.
- Ensure compliance with Pfizer Global Quality Standards, GDP/GMP requirements, local Turkish regulations, and applicable health authority expectations.
- Lead quality oversight of market operations including complaints, deviations, CAPAs, change controls, market actions, returns, and local product disposition activities.
- Collaborate with Data Analysis, Trending, Systems & Processes, and cross-functional business teams to continuously improve operational performance.
- Monitor quality metrics, identify risks and trends, and implement appropriate mitigation plans.
- Notify regional leadership of significant product quality or compliance concerns and ensure timely escalation when required.
- Lead inspection readiness activities and support internal audits and regulatory inspections.
- Train, coach, and mentor team members to achieve organizational objectives and foster a strong quality culture.
- Promote One Pfizer collaboration and support business continuity, new product launches, and strategic initiatives.
Key Responsibilities
Quality Compliance & Regulatory Oversight
- Act as the primary quality representative for Pfizer Turkey.
- Ensure compliance with GDP, GMP, Pfizer Quality Standards, and local regulatory requirements.
- Coordinate quality and compliance activities across the country organization.
- Be point of contact for interactions with local health authorities regarding quality-related matters.
- Maintain inspection readiness and facilitate regulatory inspections and audits.
Quality Systems Governance
- Ensure timely implementation and maintenance of applicable Global SOPs and quality processes.
- Lead quality management reviews and governance forums.
- Review trends, quality metrics, KPIs, risks, and continuous improvement opportunities.
- Oversee training compliance and quality system effectiveness.
- Manage local commitments resulting from inspections, audits, deviations, and CAPAs.
Product Quality Operations
- Lead investigation and resolution of market quality issues.
- Oversee deviation management, root cause investigations, and CAPA implementation.
- Ensure compliant management of product complaints through global quality systems.
- Support local disposition decisions and quality assessments for imported products.
- Lead quality oversight of local repackaging, relabeling, and contractor-related activities where applicable.
- Manage market actions, recalls, quarantine alerts, and product return activities.
Contractor & Logistics Service Provider (LSP) Management
- Provide quality oversight of contractors and logistics partners.
- Support qualification and auditing activities.
- Ensure quality agreements are established, maintained, and periodically reviewed.
- Monitor contractor performance and drive continuous improvement initiatives.
Business Partnership &Strategic Support
- Represent Quality within affiliate leadership discussions and business forums.
- Support market launches, product lifecycle management activities, and supply continuity initiatives.
- Partner with global and regional teams to ensure compliance and operational excellence.
- Provide quality expertise in business transformation and process improvement initiatives.
People Leadership
- Lead, develop, and inspire a high-performing quality team.
- Provide coaching, mentoring, and performance management.
- Establish development plans and succession strategies.
- Foster an inclusive and collaborative work environment.
- Build organizational capability and technical expertise within the team.
Here Is What You Need (Minimum Requirements)
- BA/BS degree with 6+ years of relevant experience, or
- MBA/MS degree with 5+ years of relevant experience, or
- PhD degree with 3+ year of relevant experience, or
- Strong leadership experience with demonstrated success managing and developing teams.
- Extensive knowledge of GDP/GMP regulations and pharmaceutical quality systems.
- Experience in pharmaceutical, biotechnology, medical device, or other regulated industries.
- Experience leading complex projects and managing cross-functional stakeholders.
- Experience with quality systems, investigations, CAPA management, audits, and inspections.
- Proficiency in Microsoft Office Suite.
- Experience using electronic quality documentation and record management systems.
- Strong communication, collaboration, and stakeholder management skills.
- Fluent in English and Turkish
Bonus Points If You Have (Preferred Requirements)
- Master's Degree in Science, Pharmacy, Engineering, Quality, or related discipline.
- Experience working within multinational pharmaceutical organizations.
- Strong communication, negotiation, and influencing skills.
- Proven record of innovation, continuous improvement, and risk-based decision making.
- Experience interacting with health authorities and regulatory agencies.
- Ability to influence senior leaders and drive organizational change.
- Advanced problem-solving and analytical capabilities.
- Experience leading inspection readiness programs and managing significant regulatory inspections.
- Experience using common AI tools, including generative technologies such as ChatGPT or Microsoft Copilot, to support problem solving and enhance productivity.
- Demonstrated curiosity for exploring how AI technologies can improve outcomes and operational efficiency.
- Understanding of Responsible AI principles, including ethical use, governance, transparency, and risk management.
Key Competencies
- Strategic Thinking
- Business Acumen
- Quality & Compliance Leadership
- Decision Making Under Ambiguity
- Talent Development
- Influencing Without Authority
- Risk Management
- Innovation & Continuous Improvement
- Stakeholder Management
- Regulatory Intelligence
- Cross-Functional Collaboration
- Change Leadership
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
School of Leaders
We, as Pfizer Turkey, make a difference with our visionary and pioneering approaches ranging from our concept of raising leaders through rotations, providing international career opportunities to creating a flexible, enjoyable work environment. There are no limits to what we can accomplish to touch lives here!
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
Quality Assurance and Control