Wholesale Operations Manager

Asda · Asda House

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Job Title

Location

Employment Type

Contract Type

Hours Per Week

Salary

Competitive salary plus benefits

Category

Closing Date

Role Summary

Manage the day to day delivery of wholesale operations, ensuring excellent customer service, operational performance, and financial control, while building strong customer relationships and driving continuous improvement across the wholesale business

What You'll Do

• Manage day-to-day wholesale operational delivery.
• Act as primary account manager for key existing wholesale customers.
• Ensure supply chain performance and issue resolution.
• Manage billing processes and financial reconciliation activities.
• Monitor contract compliance and service delivery.
• Coordinate forecasting, stock availability, and replenishment activities.
• Lead operational reviews with customers and internal stakeholders.
• Manage operational projects and continuous improvement initiatives.
• Track performance against service, sales, and profitability targets.
• Resolve customer escalations and operational risks.

Leadership

Build strong customer relationships at operational and management levels.

Coordinate activity across Finance, Supply Chain, Logistics, and Commercial teams.

Scope

Responsibility for key wholesale customer relationships.

Direct ownership of operational execution and financial controls.

Significant influence on customer retention and service performance.

About You

• Experience in onboarding and managing wholesale customers and operational delivery within a wholesale, retail, FMCG environment
• Strong stakeholder management skills, with the ability to coordinate activity across Commercial, Supply Chain, Logistics, Finance, IT, Procurement, Marketing, Legal and HR teams
• Proven experience building relationships with customers and external stakeholders, including senior customer contacts and business leaders
• Experience managing operational performance, service levels, customer issues and continuous improvement initiatives
• Strong commercial and financial awareness, including forecasting, stock management, billing and performance reporting
• Ability to lead projects and deliver results through influence rather than direct authority
• Excellent communication, problem solving and organisational skills, with the ability to manage multiple priorities in a fast-paced environment
• Experience supporting business growth, customer retention and service improvement initiatives.

Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

• Discretionary company bonus

• Company pension up to 7% matched

• Company Car allowance of £5,700

• 15% colleague discount in store and online

• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.

• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated

• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves

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