Sales & Service Engineer

Sulzer · Chingola

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the role

Job Summary

The Sale and Service Engineer is responsible for providing technical advice to customers, including commissioning, installing, and testing of products and equipment. This role ensures high-quality service delivery and supports customer satisfaction through technical expertise and problem resolution.

Purpose of the job

Develop and bring to the next level the Mine Water and Mining business in the countries handled from SPUZM - Zambia by specifically increase SULZER presence at customer sites, selling dedicated new equipment, spare parts and offering the related service and assistance

Main selling tasks and responsibilities

Capture customer needs and generate request for quotation from all assigned territories and customers he time in technical, commercial and service visits at customer sites
Ensure in our local Service Center that all repairs orders are executed properly
Read, learn and fully understand the basic SULZER Sales processes and rules (customer’s specifications, product portfolio, TOA, 10 GR, COSP, PA, STARS, Salesforce, pricing, etc.)
Keep a high level of collaboration and communication with the local and regional colleagues from which he/she will receive the corresponding administrative support (tendering, quotations follow up, order handling, shipping, invoicing and cash collection)
Report and communicate customers information. Enter and maintain database records (Salesforce) of customer profiles and prepares and maintains status reports
Assist Management on reporting (budget, rolling forecast, MBR and the like) when requested

Main selling tasks and responsibilities

Support the Sales Office and their personnel in pump service related issues, e.g. installation supervision, start-up and commissioning, trouble shooting and customer training.

Coordinate with the customer the repair works at site and/or in the Service Center and generate service business

Support Mine Water customers with the start-up of XJ900 pumps

Educate oneself on new products and features at or if possible before their launch to be able to support the Sales Office and customers

The support will be given, especially, in Zambia and the countries under Chingola office responsibility

General tasks and responsibilities

Bring all ideas and suggestions to increase Sales effectiveness
Participate in and actively support company initiatives
Apply LEAN directives and communicate with the Team
Familiar with the environmental aspects and impacts of the activities and processes involved in the role and the procedures, practices and measures to manage the impact
Familiar with the risks and hazards within the activities and processes of the role and procedures, practices and measures in place to mitigate the risks

Qualifications and Experience

Educational background

Diploma in engineering or
Mechanical or Electrical Engineer or
Technician
Intermediate user of Microsoft products: Excel, Outlook, Word, etc.
Desirable experience with an ERP system

Professional experience incl. markets, international experience etc.

Professional experience more than 5 years
Strong negotiation skills
Experience in sales support functions
Change / replacement of spare parts
Perform pump service

Personal strengths

Superior organizational and analytical skills
Problem solving and conflict management
Open for changes, demonstrates willingness to change
Customer and team orientation
International thinking and acting
Ability to work independently but remain team focused
Ability to effectively manage schedules and deadlines while prioritizing

Languages

English

Apply Now

If you have the required technical expertise, sales experience, and passion for delivering results, we invite you to apply and become part of our successful team

What we offer you

Medical Aid

Pension

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.

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