Total Rewards Process Excellence Lead
BAE Systems · Charlotte · $107,952–$183,518 (stated in the posting)
Job DescriptionWe are seeking a highly skilled and experienced Process Excellence Lead to join our Total Rewards COE team. This role is critical in modernizing Total Rewards processes, reducing manual work, and driving the adoption of automated solutions.
The Process Excellence Lead establishes the strategic framework for process excellence across Total Rewards, ensuring alignment with BAE’s HR operating models and enterprise digital transformation goals. The role will drive process quality, enhancing documentation standards, enabling future-state workflow design, and strengthening communication and training materials. This role is ideal for someone who enjoys improving processes, and can support cross-functional projects with clarity and organization. You’ll play a critical role in shaping how Total Rewards operates, ensuring that processes are clear, efficient, and future-focused. This role offers the chance to improve employee experience, build high-quality operational tools, and contribute to strategic modernization efforts across the organization.
Key responsibilities include:
Process Excellence
- Drive the creation, enhancement, and stewardship of documentation, standard work, and process maps that enable consistency, scalability, and continuous improvement across Total Rewards operations
- Establish and maintain organized, intuitive repositories of documentation and tools, ensuring team‑wide accessibility, transparency, and operational readiness
Process Optimization
Conducts operational review to identify inefficiencies; designs and implements scalable architectures that reduce operational risk and increase organizational agility
Acts as a strategic advisor to Total Rewards leadership, influencing the adoption of AI and automation strategies and leading cross-functional work groups to drive organizational change
Training Material Development
Design and produce clear, intuitive playbooks, job aids, guides, and training content that translate complex Total Rewards concepts into accessible, user‑friendly learning resources
Ensure all training materials remain current, accurate, and easy to navigate through disciplined content management and continuous refinement
Communications Support
Oversee and manage Total Rewards inquiry channels, ensuring timely, accurate, and strategically aligned responses that uphold a high standard of service excellence
Partner with the Engagement Manager to craft, refine, and coordinate high‑quality communications that ensure clarity, consistency, and alignment across stakeholders
Project Management Support
Contribute to the successful execution of cross-functional initiatives by supporting comprehensive project planning, coordination, documentation and meeting facilitation that ensures clarify and alignment across stakeholders
Maintain disciplined project governance by proactively tracking timelines, deliverables, action items, and follow‑ups to sustain momentum and enable timely, informed decision‑making
- 8+ years experience in Total Rewards, HR Operations, or related HR discipline
- Proven track record of leading end to end process enhancements in an HR environment
- Strong organizational skills and attention to detail
- Excellent communication, collaboration, and project management skills, with the ability to influence and drive change across multiple stakeholder groups
- Ability to manage multiple priorities in a fast-paced environment
- Experience in automation and AI-enabled work design
- Certification in Lean, Six Sigma, Agile or related process improvement methodologies
- Bachelor’s degree in Human Resources, Business Administration, Operations Management or related field
Pay Information
Full-Time Salary Range: $107952 - $183518
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems, Inc.BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support.
Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn't a tagline here. It's what drives us. We're developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you're not just building a career. You're contributing to a mission that truly matters.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.