Casino Operations Management Development Program Associate

Arthur J. Gallagher · Hanover · $45,000 (stated in the posting)

Apply on the company website

Why We Need Your Talents:

The Live! Casino & Hotel Management Development Program is an exciting opportunity for recent college graduates interested in building a career in the gaming, hospitality, and entertainment industry. This unique opportunity provides the Casino Operations Management Associate with exposure to a wide range of operational and business functions including Casino Operations, Table Games, Slot Operations, Marketing, Player Development, Finance, Human Resources, Hotel Operations, Food & Beverage, Security, and Entertainment.

The Casino Operations Management Associate will participate in the Live! Management Development Program (MDP), designed to develop future leaders within the organization. The program combines hands-on operational experience, leadership development, management coaching, and business training to build a strong foundation for a successful career in casino management.

The Casino Operations Management Associate will rotate through key departments across the property to gain a comprehensive understanding of casino operations and how each area contributes to the overall guest experience, operational excellence, and business performance. Associates will work alongside frontline team members, department leaders, and senior executives, gaining valuable insight into the complexities of operating a premier gaming and entertainment destination.

This immersive experience allows Associates to identify their strengths and interests while preparing for future leadership opportunities within Live! Casino & Hotel.

Where You'll Make an Impact:

• Commit to the successful completion of all phases of the Management Development Program to be considered for future leadership opportunities within the company.
• Participate in rotational assignments throughout casino and supporting operations, including gaming, guest services, marketing, hotel operations, and food & beverage.
• Gain firsthand knowledge of casino operations, gaming procedures, regulatory compliance requirements, and guest experience standards.
• Complete the Live! Leadership Development Curriculum in conjunction with departmental rotations.
• Develop an understanding of key business metrics, operational performance indicators, and revenue-driving initiatives.
• Demonstrate adaptability, professionalism, and a willingness to learn in a fast-paced, guest-focused environment.
• Build strong working relationships with team members and leaders across all operational areas.
• As a 24/7 operation, work a flexible schedule that may include days, nights, weekends, holidays, and overnight shifts depending on rotational assignments.
• Master and uphold the Live! 5 Service Standards to consistently deliver exceptional guest service.
• Support initiatives that enhance guest satisfaction, operational efficiency, and departmental performance.
• Foster memorable and engaging guest experiences that promote loyalty and repeat visitation.
• Perform other duties as assigned.

Skills to Help You Succeed:

• Strong interest in casino operations, gaming, hospitality, and guest experience.
• Excellent interpersonal, communication, and customer service skills.
• Ability to work effectively with diverse teams and build positive working relationships.
• Demonstrated leadership potential with a desire to pursue a management career in the gaming industry.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail.
• Ability to communicate professionally and effectively in English, both verbally and in writing.
• Ability to read, understand, and follow operational policies, procedures, and gaming regulations.
• Proficiency in Microsoft Office and other business-related technologies.

Must-Haves:

• Bachelor's Degree in Hospitality Management, Casino Management, Gaming Operations, Business Administration, Marketing, Finance, or a related field preferred.
• Flexible working schedule to include weekends and holidays.
• Must be open to relocation based on future open positions with the organization.
• Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Control Agency.

Physical Requirements:

• Must have upbeat, outgoing, and positive attitude.
• Must be able to work in a loud, high-energy environment.
• Must be available to work all shifts; to include day, swing, weekdays, weekends, and holidays.
• Must be able to perform assigned duties under frequent time pressure in an interruptive environment.
• Must be able to handle multi-tasking heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to bend, stoop and squat.
• Must be able to stand for long periods of times without sitting or leaning.
• Ability to climb, bend, stretch, twist, or reach with your body and arms, work under variable temperatures and noise levels.

Working Conditions:

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Where You'll Make an Impact:

• Commit to the successful completion of all phases of the Management Development Program to be considered for future leadership opportunities within the company.
• Participate in rotational assignments throughout casino and supporting operations, including gaming, guest services, marketing, hotel operations, and food & beverage.
• Gain firsthand knowledge of casino operations, gaming procedures, regulatory compliance requirements, and guest experience standards.
• Complete the Live! Leadership Development Curriculum in conjunction with departmental rotations.
• Develop an understanding of key business metrics, operational performance indicators, and revenue-driving initiatives.
• Demonstrate adaptability, professionalism, and a willingness to learn in a fast-paced, guest-focused environment.
• Build strong working relationships with team members and leaders across all operational areas.
• As a 24/7 operation, work a flexible schedule that may include days, nights, weekends, holidays, and overnight shifts depending on rotational assignments.
• Master and uphold the Live! 5 Service Standards to consistently deliver exceptional guest service.
• Support initiatives that enhance guest satisfaction, operational efficiency, and departmental performance.
• Foster memorable and engaging guest experiences that promote loyalty and repeat visitation.
• Perform other duties as assigned.

Skills to Help You Succeed:

• Strong interest in casino operations, gaming, hospitality, and guest experience.
• Excellent interpersonal, communication, and customer service skills.
• Ability to work effectively with diverse teams and build positive working relationships.
• Demonstrated leadership potential with a desire to pursue a management career in the gaming industry.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail.
• Ability to communicate professionally and effectively in English, both verbally and in writing.
• Ability to read, understand, and follow operational policies, procedures, and gaming regulations.
• Proficiency in Microsoft Office and other business-related technologies.

Must-Haves:

• Bachelor's Degree in Hospitality Management, Casino Management, Gaming Operations, Business Administration, Marketing, Finance, or a related field preferred.
• Flexible working schedule to include weekends and holidays.
• Must be open to relocation based on future open positions with the organization.
• Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Control Agency.

Physical Requirements:

• Must have upbeat, outgoing, and positive attitude.
• Must be able to work in a loud, high-energy environment.
• Must be available to work all shifts; to include day, swing, weekdays, weekends, and holidays.
• Must be able to perform assigned duties under frequent time pressure in an interruptive environment.
• Must be able to handle multi-tasking heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to bend, stoop and squat.
• Must be able to stand for long periods of times without sitting or leaning.
• Ability to climb, bend, stretch, twist, or reach with your body and arms, work under variable temperatures and noise levels.

Working Conditions:

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

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