Sales Coordinator - InterContinental New York Barclay
IHG · United States · $25–$27.14/hr (stated in the posting)
Job Overview
Coordinate services for clients and in-house guests and provide administrative and sales support for the department.
Duties and Responsibilities
- Main Lead Catcher for Group Enquiries and assignment of leads to group Sales Managers.
- Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements.
- Regularly follow-up with clients and maintain accurate and updated information.
- Perform administrative duties such as typing proposals, letters, contracts, etc.
- Collect data, update databases, and complete departmental monthly reports.
- Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
- Regularly follow-up to ensure set-up requirements meet client needs.
- Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.)
- Provide administrative support to specialty markets & sales department
- Complete tasks related to groups & VIPs
- Create files for group turnovers
- Answer phone calls to qualify business
- Process commission requests
- Run Transient & Group Production Reports
- Order Kosher Meals, Coat check, Furniture, Flowers, etc.
- Process expense reports
- Walk Showrooms and VIP Arrivals
- Site Visit Support
- Personalized Welcome Amenities for VIPs
- Running Arrival Reports in Opera
- Need to have strong customer service and communication skills and can anticipate and meet the needs of clients
- Handles/ responds to inquiries or questions when Director is not available
- Assists in servicing VIP guest reservations
- Communicate with client and plan any necessary details with regards to their room block and work as a liaison between client and hotel operating departments
- Create group resumes as needed
- Assist with special projects
- Other duties as assigned by Director
This job requires ability to perform the following:
Frequently standing up and moving about the facility
Type at least 50 wpm; proficient PC computer skills
Carrying or lifting items weighing up to 25 pounds
Communicating with customers, employees, and third parties
Use a keyboard to generate correspondence, reports, etc.
Handling objects, products and computer equipment
The hourly pay range is $25.00 - $27.14 with overtime eligibility.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?