Technical Lead D365 FandSCM X++

HCLTech · United States

Job Summary

Role: POS Technical Consultant
Project Type: Retail Application Support (AMS)

Key Responsibilities

Provide L2/L3 support for Retail POS applications, including incident resolution, service requests, problem management, and root cause analysis.
Monitor and support day-to-day retail store operations to ensure business continuity.
Troubleshoot and resolve POS-related issues involving transactions, payments, promotions, pricing, receipts, and peripheral devices.
Support integrations between POS, ERP (AX 2012/D365), eCommerce, payment gateways, and other retail systems.
Perform impact analysis, defect fixes, enhancements, deployments, and production support activities.
Coordinate with business users, vendors, and technical teams to ensure timely issue resolution within SLA commitments.
Participate in release management, testing, and post-deployment support activities.

Mandatory Skills & Experience

Strong experience in Retail POS support and troubleshooting.
Hands-on experience with Microsoft Dynamics AX 2012 Retail and/or D365 Commerce/Retail.
Strong technical knowledge of POS architecture, store operations, retail transactions, and payment processing.
Experience in system integrations involving POS, ERP, payment systems, and external retail applications.
Experience in incident management, RCA preparation, service requests, and production support.
Knowledge of SQL queries, data analysis, and troubleshooting.
Strong understanding of retail business processes and store operations.
Excellent communication and stakeholder management skills.