Lead Consultant(Product/Domain)

HCLTech · Sweden

Job Summary

VOLVO IT FG
Description:
As a Service Leader in SRE Department,

Manage operational and tactical governance for domains in scope.
Prioritize operational and minor enhancement demand across the portfolio.
Translate business and service needs into an executable backlog.
Coordinate day-to-day service delivery with suppliers and internal stakeholders.
Monitor service performance, delivery progress, budget and issue resolution.
Escalate service risks, bottlenecks, and cross-team dependencies.
Support continuous improvement in stability, efficiency, and flow.
Coordinate modernization and decommissioning activities
Manage escalations and gather requirements and topics for Service Improvements
Financial follow up of areas and applications in scope
Support Volvo DTO and TDBAGF Application teams in achieving maturity in Group Priority “0” KPIs and initiatives
Own demand intake model and enforce prioritization rules agreed with business and suppliers.
Approve operational priorities within agreed service and budget boundaries .

Comments on Experience & Skills

Service oriented mindset and business mindset
Experience of governance: directing, planning and monitoring of IS/IT services
Experience from functional management in a global context
Strong experience within Application Operations is an advantage
Experience with steering projects and programs
Knowledge and experience of ITIL, SIAM is an advantage
Excellent communication & presentation skills
Possess a strong inner drive to reach results and secure deliveries.
Strong organizational skills, with the ability to handle numerous tasks simultaneously and prioritize topics.
Complete proficiency in English

Description:

As a Service Leader in SRE Department,

Manage operational and tactical governance for domains in scope.
Prioritize operational and minor enhancement demand across the portfolio.
Translate business and service needs into an executable backlog.
Coordinate day-to-day service delivery with suppliers and internal stakeholders.
Monitor service performance, delivery progress, budget and issue resolution.
Escalate service risks, bottlenecks, and cross-team dependencies.
Support continuous improvement in stability, efficiency, and flow.
Coordinate modernization and decommissioning activities
Manage escalations and gather requirements and topics for Service Improvements
Financial follow up of areas and applications in scope
Support Volvo DTO and TDBAGF Application teams in achieving maturity in Group Priority “0” KPIs and initiatives
Own demand intake model and enforce prioritization rules agreed with business and suppliers.
Approve operational priorities within agreed service and budget boundaries .

Comments on Experience & Skills

Service oriented mindset and business mindset
Experience of governance: directing, planning and monitoring of IS/IT services
Experience from functional management in a global context
Strong experience within Application Operations is an advantage
Experience with steering projects and programs
Knowledge and experience of ITIL, SIAM is an advantage
Excellent communication & presentation skills
Possess a strong inner drive to reach results and secure deliveries.
Strong organizational skills, with the ability to handle numerous tasks simultaneously and prioritize topics.
Complete proficiency in English