General Manager
Cummins · Albuquerque
We are looking for a talented General Manager to join our team specializing in Service Operations for our Albuquerque and Farmington branches in New Mexico.
In this role, you will make an impact in the following ways:
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Lead branch operations through Branch Managers, ensuring strong performance across all operational functions and financial metrics.
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Develop and execute the Annual Operating Plan, monitoring balanced scorecards, profit and loss performance, asset metrics, and overall business results.
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Drive business growth by leading market analysis, annual marketing and sales plans, and developing strong customer relationships, business partnerships, and strategic alliances.
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Build a deep understanding of Cummins’ business across the region, globally, and across business units to identify opportunities and support effective business decisions.
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Champion customer satisfaction and service excellence by monitoring Net Promoter Score and Lens of the Customer results and fostering a strong customer-focused culture across branches.
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Improve branch service performance by managing warranty submissions and rejections, identifying recurring warranty issues, and improving Repair Event Cycle Time.
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Ensure compliance with health, safety, and environmental standards, oversee audits, and promote a culture of corporate responsibility that supports employees and local communities.
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Lead, develop, and retain high-performing teams by coaching Branch Managers, establishing and monitoring work plans and Individual Development Plans, and creating opportunities for employee growth