Customer Experience Program Manager -Northeast Region

Honeywell · Mays Landing

As a Customer Experience Program Management Manager here at Honeywell, you will have the opportunity to shape the customer experience strategy and drive initiatives that enhance customer satisfaction and loyalty. You will report directly to our Director Customer Experience Program Management and you’ll work out of our Northeast Region location.

Honeywell Building Solutions installs, integrates, and maintains building systems that help customers operate connected, safe, secure, comfortable, productive, and cost-efficient facilities. The Services business is evolving toward a balanced portfolio of traditional field services, connected services, remote delivery, software-enabled offerings, and data-driven operational solutions.

The Regional Operations Leader is responsible for leading the Operations organization within an assigned region. The position has an end-to-end accountability for regional service operations execution, including Service Contracts, SPOT and Service Projects, operational planning, financial performance, cash, capacity, process discipline, data quality, and deployment of productivity and digital initiatives.

The Regional Operations Leader serves as the primary operational partner to the Regional General Manager, Regional Finance Leader. The role creates a clear operating-model separation between:

Customer-facing leadership, which owns customer relationships, growth, pipeline development, customer communication, and market execution.
Operations Enablement, which owns internal planning, coordination, operational rigor, standard work, performance visibility, execution follow-through, and issue resolution.

The Regional Operations Leader is accountable for converting strategy and commitments into measurable regional results through disciplined execution, effective people leadership, cross-functional coordination, and timely corrective action.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. As a CX Program Management Manager at Honeywell, you will be accountable for overseeing and managing customer experience programs to ensure successful delivery and customer satisfaction.

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