Sr Cust Exp Specialist

Honeywell · San Luis Potosí

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In this role, you will impact customer satisfaction and operational efficiency by leading efforts to resolve complex customer issues, improving process workflows, and supporting the overall customer experience strategy.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

As a Sr Cust Exp Specialist here at Honeywell, you will play a crucial role in managing and enhancing the customer experience by addressing complex customer inquiries and ensuring seamless order processing and issue resolution. You will be a key point of contact for customers, collaborating with various internal departments to deliver exceptional service and drive continuous improvement in customer care processes.

You will report directly to our Customer Experience Manager and you’ll work out of our San Luis location on a Hybrid work schedule.

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