Incentive Analytics Team Manager
Aon · Kraków
Incentive Analytics Team Manager
Aon is in the Business of Better Decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the Day Will Look Like
As an Incentive Analytics Team Manager, you will lead a team responsible for the delivery of incentive compensation operations, ensuring accurate and timely compensation calculations, reporting, and reconciliations. You will serve as a subject matter expert and people leader, driving operational excellence, collaborator satisfaction, and continuous process improvement.
This is a hybrid role with the flexibility to work both virtually and from our Krakow office, aligned with local smart working policy.
Key responsibilities include:
- Leading and developing a team of Compensation Operations Specialists, fostering a high-performing, engaged, and collaborative culture.
- Managing day-to-day team activities, workload distribution, priorities, and ad hoc requests to ensure efficient service delivery.
- Overseeing the accurate and timely completion of incentive compensation calculations, reconciliations, reporting, and related operational activities.
- Ensuring compliance with established financial controls, operational procedures, and business requirements.
- Building and maintaining effective relationships with internal partners, including Accounting, HR, Client Teams, and business leaders.
- Acting as the primary escalation point for complex compensation-related queries and operational issues.
- Monitoring team performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), driving accountability and service excellence.
- Leading regular operational review meetings with key business collaborators and providing updates on team performance and initiatives.
- Finding opportunities for process optimization, standardization, and automation to improve efficiency and reduce risk.
- Delivering ongoing coaching, training, and development opportunities to enhance team capabilities.
- Proactively identifying, analyzing, and resolving recurring operational or performance issues.
- Supporting change management initiatives and contributing to the continuous improvement of compensation operations processes.
How This Opportunity Is Different
This role provides a unique opportunity to combine people leadership, stakeholder management, and compensation operations expertise within a global and dynamic environment. You will have a direct impact on operational excellence while driving improvements that enhance the employee and business experience. The position offers significant exposure to senior stakeholders and opportunities to influence strategic process improvements across the compensation operations landscape.
Skills and Experience That Will Lead to Success
- Proven experience leading and developing operational or compensation-related teams.
- Strong understanding of compensation, incentive plans, financial controls, reconciliations, and reporting processes.
- Experience managing stakeholder relationships across multiple functions and levels of the organization.
- Demonstrated ability to prioritize workload, manage competing priorities, and deliver results within deadlines.
- Strong analytical and problem-solving skills with attention to detail.
- Experience driving process improvement, standardization, and operational efficiency initiatives.
- Excellent communication and interpersonal skills.
- Ability to influence stakeholders and manage escalations effectively.
- Advanced proficiency in Microsoft Excel and reporting tools is preferred.
- Experience working in a shared services or global operations environment is advantageous.
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