Lead Administrator L1

Wipro · Louisville · $60,000–$135,000 (stated in the posting)

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

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Lead/Solution Architect, Senior Genesys Cloud Engineers, Integration Engineer

The key hiring criterion should be deep Genesys Cloud Architect, IVR and call-routing expertise. GCP, Python and Node.js should be treated as differentiators rather than mandatory skills.

1. Genesys Cloud CX

Strong hands-on experience with Genesys Cloud CX
Genesys Cloud Architect
Inbound Call Flows
In-Queue Flows
Transfer and Disconnect flows
IVR design and implementation
ACD configuration
Queue configuration
Skills-based routing
Priority-based routing

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2. Genesys Architect – Advanced

Conditional routing
Complex decision logic
Variables and collections
Architect expressions
Call attributes
ANI/DNIS-based routing
Customer/member attributes
Product/service-based routing
Language-based routing
Authentication-aware routing
Queue selection
Priority management
Business-rule-based routing
Overflow and fallback routing

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3. IVR & Call Routing

Strong understanding of enterprise contact-center routing concepts, including:

IVR call flows
ACD
Skills-based routing
Queue-based routing
Priority routing
Language routing
Customer segmentation
Agent skills
Queue capacity
Service levels
Overflow routing
After-hours routing

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4. Genesys Data Actions & API Integration

Strong experience with:

Genesys Cloud Data Actions
REST APIs
JSON
HTTP/HTTPS
API authentication
OAuth 2.0
API request/response handling
Error and timeout handling
External system lookups
Routing decisions based on API responses

Mandatory Skills: Genesys Cloud Contact Center Admin . Experience: 5-8 Years .The expected compensation for this role ranges from $60,000 to $135,000 . Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options. Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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