People Administrator - Colleague Helpline
Morrisons · Bradford
Are you passionate about helping others and have experience in HR or contact centre environments? Do you have a knack for solving problems and providing clear guidance? If so, we want you on our team!
We are a dedicated friendly and helpful HR telephone support team, we assist colleagues and line managers with queries around HR policies, processes, and pay.
This is an exciting opportunity to be part of a growing team that will evolve as we develop our systems.
Key Responsibilities:
- Provide expert advice and support to help colleagues with all their HR queries (e.g. policies, pay, benefits)
- Offer prompt and accurate responses to queries, aiming for first-time resolution
- Maintain confidentiality and ensure compliance with GDPR
- Guide, coach and support line managers with more complex queries (e.g. complaints, grievances, etc.) escalating where necessary.
- Collaborate with shared services teams to manage queries from start to finish.
What to Expect:
Phone Line Focused: The role will start as phone line-based support but will evolve to include chat and helpdesk support.
Working Hours:
You’ll work across shifts from 7.30am to 5.30pm, Monday to Friday and 9.00am to 5.00pm Saturday and Sunday including Bank Holidays, for a total of 37.5 hours per week
Working arrangements:
Bradford Head Office, West Yorkshire 5 days per week
What We’re Looking For:
- Experience working on a helpline or in a contact centre
- Knowledge of HR policies and processes
- Experience using People systems and data
- Familiarity with helpdesk tools, even if not specific to our systems.
- Strong communication skills, with the ability to provide clear, actionable guidance.
- Detail-oriented, with the ability to manage multiple queries and meet deadlines in a fast-paced environment.
Why Join Us?
At Morrisons, we’re committed to creating a workplace where everyone feels valued. As an HR Administrator, you’ll play a crucial role in supporting our colleagues across the business, ensuring they have the help they need to thrive.
If you’re ready to make a difference and join a team that values your expertise, apply today!
We're Foodmakers and Shopkeepers, and together, we make Morrisons. We’re the only UK retailer with our own manufacturing business spread across 18 sites, not to mention nearly 500 stores, so we’ve got plenty of opportunities for you to play your part. Whether you want to make the freshest food, sell it, or join us in our head office, we’d love to meet you…
We value your hard work and commitment, and in return, we provide:
- Generous holiday entitlement
- 15% discount in our supermarkets and convenience stores from the day you join us
- Additional 10% discount card for a friend or family member
- Genuine career progression and development opportunities - read more about our Leadership School here
- Subsidised staff canteen
- Free parking
- Competitive pension and life assurance
- Healthcare / Wellbeing benefits including Aviva Digital GP
- 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more
- Optional payroll charity donations
- A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave
Starting as a Bradford market stall, we are proud to be the Yorkshire retailer now serving over 11 million customers nationwide each week. We’re unique: both foodmakers and shopkeepers, processing our own fresh produce and preparing more food in-store than any other supermarket.
We offer real opportunities to build your career across our stores, sites, and support teams. We’re a down-to-earth team that values hard work, reliability, and great customer service. If you’re friendly, dependable, and ready to get stuck in, there’s always More to Morrisons for you.
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