Compliance, Help Desk, and Reporting Manager
BGIS · Perth · A$90,000–A$95,000 (stated in the posting)
Compliance, Help Desk & Reporting Manager – Burswood
Location: Burswood, WA
Company: BGIS, Iconic Events & Entertainment Venue Client
Employment Type: Full Time, 12-Month Fixed Term Contract, On-Site
Salary: $90,000 – $95,000 + Superannuation
Benefits: Free Onsite Parking, Close to Public Transport
🌿 We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging.
About BGIS
BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on our collaborative and inclusive culture, and on maintaining high standards of safety, quality, and service.
Purpose of the Role
BGIS is seeking a Compliance, Help Desk & Reporting Manager to support the ongoing operation of a world-class, multi-purpose venue on the banks of the Swan River. Reporting to the Stadium Services Director, you'll look after compliance, performance reporting and the FM Help Desk, making sure services run smoothly on ordinary days and on major event days alike.
You'll be the link between the Help Desk and the on-site maintenance team, so the maintenance team can stay focused on the work in front of them. You'll also guide and develop a small team of Help Desk Operators.
The ideal candidate is organised, detail-focused and personable. You enjoy turning data into clear, useful reports, you're comfortable working with stakeholders at every level, and you like building a supportive, high-performing team.
Key Responsibilities
- Oversee compliance across systems, statutory requirements and the service agreement, reporting any non-compliance.
- Identify compliance risks and put corrective action plans in place.
- Maintain quality, environmental and WHS systems in line with ISO standards and support third-party audits.
- Develop consistent reporting processes, and prepare monthly and quarterly performance reports for the client.
- Collect, validate and report on performance data and KPIs, including Power BI reporting.
- Manage the KPI Failure calculation process to meet self-reporting requirements and reduce contract risk.
- Oversee the day-to-day FM Help Desk, making sure requests are logged accurately, prioritised and allocated correctly.
- Recruit, train and coach Help Desk Operators, including a structured induction program.
- Respond to issues on event days to keep facilities available and KPI Failure risk low.
- Coordinate subcontractor access so maintenance staff can stay focused on site work.
- Support budgets, purchase orders, work orders and invoice approvals.
- Build positive relationships with the client, contractors and internal teams, and run client meetings.
Education, Experience & Skills
Essential:
- At least 3 years' experience in a facilities management or audit environment (all levels encouraged to apply)
- At least 3 years' experience preparing written reports and recommendations for clients and managers (all levels encouraged to apply)
- Experience reporting on complex KPIs and interpreting property, facilities and financial information.
- Experience overseeing subcontractor delivery.
- Experience working within QA, WHS and environmental systems.
- Experience with CMMS or similar enterprise systems.
- Strong people management skills, ideally in a customer service environment.
- Excellent organisational and communication skills.
- Tertiary qualifications in Property, Engineering, Project Management or a related discipline.
Desirable:
- Experience building reports in Power BI or similar tools.
- Knowledge of construction or maintenance, for example through previous Help Desk roles.
- Experience in stadium, events, entertainment or large public venue environments.
- Experience with KPI Failure regimes or performance-based contracts.
Workplace Flexibility
This role is based full time on-site at a major Perth venue. Standard hours are Monday to Friday, with occasional event-based work such as AFL, cricket and concerts. Time worked outside standard hours is recognised with time in lieu to support work-life balance.
Why Join BGIS?
Key Benefits Include:
- ✔ Spot recognition vouchers and $2,000 employee referral bonus.
- ✔ Access to Flare for discounts across retailers, energy, utilities & much more!
- ✔ Fitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchers.
- ✔ Participation in major sporting and entertainment events.
- ✔ Free on-site parking and close to transport.
- ✔ AFR Best Places to Work 2024 & 2025.
- ✔ Winner of Inspiring Workplaces Award 2025.
- ✔ Endorsed by Work180 as an employer of choice for women.
- ✔ Career progression through secondments & internal mobility.
How to Apply
If you are a proactive, skilled, and engaging Compliance and Reporting professional looking to join a forward-thinking company, we would love to hear from you!
BGIS is an equal opportunity employer and we warmly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.
Eligibility
To be successful in the role, applicants must have full working rights in Australia.
Be part of a workplace that values diversity, safety, sustainability, and belonging.
Explore more opportunities at https://apac.bgis.com