Retail Partners Manager (Maternity Cover)
Tiffany & Co. · Singapore
The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories.
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The Retail Partners Manager will be driving account management of Retail Partners in India and Indonesia. He/she will be responsible for the seamless execution of initiatives across functions (Merchandising, CVM, Communications, PR, Omni and Retail Excellence), with the goal of maximizing sell-in and sell-through, as well as retail and operational excellence in the day-to-day business. He/she will serve as the primary point of contact for key retail partners, building and maintaining strong, collaborative relationships. He/she will also support the retailization of both India and Indonesia.
Responsibilities
Sales and Order Management
- Negotiate monthly OTB with Retail Partners to ensure sell-in objectives are met
- Track sell in and replenishment orders closely to ensure maximum fulfilment and timely check out
- Operational management of consignment merchandise for the Retail Partners: works with Merchandising to coordinate consignment procedure, reports, and payment
- Incentive schemes management with retail partners, which includes planning, execution and tracking of incentives schemes to ensure business objectives and ROI goals are met
- Analyze and report weekly sell-in and sell-through reports
Relationship Management & Strategic Planning
- Serve as the primary point of contact for key retail partners, building and maintaining strong, collaborative relationships
- Conduct regular meetings with retail partners to discuss performance, identify opportunities for improvement, and address any concerns
- Analyze sales data and market trends to identify opportunities for growth
- Prepare weekly reports on the performance of the Retail Partners channel
Communications, CRM and Client Relations
- Develop marketing plans in partnership with Communications/PR team and Retail Partners, and ensure marketing budget is spent in accordance with agreed plan
- Oversee marketing projects, in-store activations, and events. The support nature varies and offers a vision of the global scope of the project from the conception to the delivery of the project to the Retail Partners
- Communication Directives: track and monitor the timely implementation of elements in accordance with an agreed calendar and desired ROI
- CRM: ensure proper roll out of CRM tools and support the Retail Partners in the proper usage of the elements to drive successful outreach
Retail & Operational Excellence
- Work closely with retail partners to ensure alignment with Tiffany & Co.'s brand standards, visual merchandising guidelines, and customer service expectations
- Ensure the execution of a standardized after-sales process across all Retail Partners
- Independently identify solutions and partner with Retail Excellence to implement action plans, whenever opportunities to improve operational efficiencies arise. This may include resolving ad hoc logistics and invoicing discrepancies
- Partner Retail Excellence to roll out zone/ global initiatives to ensure consistency in client’s experience in stores, e.g. in-store hospitality, uniforms
- Monitor and ensure proper execution of visual merchandising campaigns and display standards on a regular basis. Partner VM team to provide feedback to Retail Partners
Retailization
- Support the retailization of both India and Indonesia
- Contribute to the development of the retailization plans, in consultation with multiple stakeholders including Finance, HR, IT, Legal, Supply Chain/Logistics etc.
- Build strategy decks for senior management presentations to obtain project approvals
Qualifications
- 5-8 years of experience in wholesale account management, retail operations, or business development within luxury retail; regional experience with India or Indonesia is a strong plus
- Proven track record in managing OTB, driving sell-through, analyzing retail data, and negotiating commercial agreements
- Agility and comfort in working in a highly dynamic environment
- Strong background in cross-functional coordination (Merchandising, CVM, PR, Retail Excellence), consignment inventory management, and operational efficiency
- Excellent relationship-building skills to manage key retail partners, with strong verbal and written communication skills
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