Move in Coordinator
The Avalon · Ann Arbor
When you work at Clarendale Ann Arbor you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life!
Clarendale Ann Arbor is recruiting for a hospitality focused Move-In Coordinator to join our team! The Move-In Coordinator works in accordance with the established policies and procedures of the community and/or specific instruction from the Director of Marketing and Sales. The Move-In Coordinator performs all the necessary functions of ensuring a successful move-in of all future residents.
Here are a few of the daily responsibilities of a Move-In Coordinator:
- Assists and guides future residents in available selections (kitchens, flooring, colors, up-grades).
- Communicates with internal stakeholders including community leadership and other departments along with vendors as needed regarding any requests for construction/physical plant changes.
- Prepares closing documentation and internal communication timely and accurately.
- Serves as the primary contract with the future resident regarding move-in dates and details surrounding the move-in.
- Develops and updates as needed the community move-in guide.
- Staffs the office to meet business needs which may include evenings, weekends and holidays.
- Serves as a backup for inquiry calls, walk in tours and scheduled appointments.
- Participates in marketing events as directed by the Director of Sales & Marketing.
- Updates as needed the community move-in resource guide.
- Assumes responsibilities for personal work areas and maintaining areas in a presentable manner.
Here are a few of the qualifications we need you to have:
- Bachelor’s degree (emphasis in sales/marketing preferred)
- Two years’ experience in marketing/sales
- One year experience in senior housing or healthcare-related field
- One year experience in hospitality preferred.
The Community embraces a culture of hospitality. To that end, all employees are expected as a condition
of employment to practice the LCS Hospitality Promises™ in all interactions with residents, fellow
employees, and guests:
- We greet you warmly, by name and with a smile.
- We treat everyone with courteous respect.
- We anticipate your needs and act accordingly.
- We listen and respond enthusiastically in a timely manner.
- We hold ourselves and one another accountable.
- We make you feel important.
- We embrace and value our differences.
- We ask, “Is there anything else I can do for you?”
- We maintain high levels of professionalism, both in conduct and appearance, at all times.
- We pay attention to details.
If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!
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