Senior Collection Officer.Egypt- RBG- Collections.Retail Banking
Mashreq · EG
- * Handle tele-callers' collections and ensure achievement of monthly collection targets.
- * Monitor and guide the team on daily collection activities and call quality.
- * Coordinate with the team for daily operations and updates.
- * Continuously analyze and improve team performance through feedback and motivation.
- * Prepare and publish daily performance reports and track productivity.
- * Manage attrition within the assigned team and maintain discipline.
- * Ensure a smooth process flow for collection operations.
- * Implement new adaptable strategies to enhance efficiency and target achievement.