Creative Studio Operations Lead

Nemours Children's Health · Wilmington

Nemours has a large, deeply talented in-house creative studio focused on marketing, design, and digital experience projects. This role will serve as the Creative Operations leader and partner in managing the studio.

The Creative Studio Operations Lead is responsible for managing the resourcing and flow of work through our Creative Studio. This role oversees project and requests intake, prioritization, routing, timelines, and deliverables, ensuring requests are executed efficiently and aligned with business objectives. Serving as the primary liaison between creative teams and internal marketing stakeholders, the position facilitates clear communication, balances workload and capacity, and drives operational excellence. In partnership with Creative Studio Leadership and the Project Services & Operations team, this role helps optimize workflows, implements process improvements and advance key departmental initiatives under the leadership of the studio’s Creative Director.

Essential Functions

Coordinate creative project and request intake and route requests to appropriate resources based on priorities, capacity, and business needs.

Partner with Creative Studio leadership to facilitate project and workflow prioritization and resource allocation decisions.

Manage timelines, milestones, dependencies, and deliverables intake, scoping scheduling and resourcing and end-to-end workflow through final delivery.

Serve as the primary liaison between Creative Studio teams and stakeholders, providing clear communication, status updates, and issue resolution.

Ensure adherence to established creative processes, review workflows, and organizational governance requirements.

Monitor team capacity and workload across creative disciplines to optimize resource utilization and delivery timelines.

Identify operational challenges and recommend process improvements that enhance efficiency, transparency, and accountability across the studio.

Support agency and vendor management, including project coordination, delivery oversight, and relationship management.

Lead the Editorial Review Team, managing review workflows, content approvals, and editorial calendar planning to ensure timely execution.

Partner with Project Services and Operations leadership to implement departmental initiatives, reporting, and workflow enhancements.

Manage the studio’s operating budget.

Requirements

Bachelor's degree in Marketing, Communications, Business Administration, Healthcare Administration, or a related field is required. Master's degree in a related discipline is preferred.
Certified Associate in Project Management (CAPM), Project Management Professional (PMP), or equivalent project management certification; certification must be obtained within 12 months of hire if not held at time of employment.
Project Management Professional (PMP) Certification in creative operations, workflow management, or change management disciplines
Minimum of five years of experience in creative operations, creative services, traffic management, project management, or studio operations within a marketing, creative, or agency environment.
Experience managing creative intake, prioritization, resource allocation, and deliverable timelines across multiple concurrent projects.
Experience supporting cross-functional creative teams and partnering with business stakeholders to deliver integrated marketing and communications initiatives.
Experience overseeing agency and vendor relationships, project coordination, and delivery management.
Experience leading editorial review processes, content approval workflows, and editorial calendar management.
Experience leveraging performance data, utilization reporting, and workflow metrics to inform resourcing, prioritization, and continuous process improvement.
Fluency with work management platforms such as Jira and the ability to leverage reporting and workflow capabilities to optimize operations.
Working knowledge of creative production processes and brand governance frameworks.

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org.

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