Solutions Configurations Manager
eClerx · Austin · $175,000–$180,000 (stated in the posting)
Solutions Configuration Manager
Location: Austin TX
Type: Fixed Term Employee (6 months with possible extension, including Benefits).
Job Summary
Leads a team of two while remaining a hands-on contributor, configuring and building SKU-level BOMs and solutions for enterprise-class customers and products. The role owns the quality and throughput of the team’s output, sets the standard for client environment discovery, and personally handles the most complex or high-stakes configurations.
Responsibilities
Hands-on configuration and BOM build
- Configure and validate enterprise solutions (base systems, options, software/licensing, support and services) and build multi-level BOMs with correct attach rules, dependencies, and exclusions
- Take ownership of complex, strategic, or escalated configurations
- Validate compatibility, lifecycle status (EOL/EOS), regional availability, and alignment to contract pricing and customer-specific SKUs
- Configure and maintain solutions in CPQ and ERP tools
Pre-build client and environment discovery
- Lead discovery for new and strategic clients: their systems landscape (CPQ, ERP, procurement portals, catalogs), technical standards, approved vendor lists, and compliance constraints
- Produce and maintain client profiles and configuration requirements documents, and ensure the team works from them
- Serve as the technical point of contact for client stakeholders during onboarding
Team leadership
- Lead, coach, and develop two engineers: set priorities, assign work by complexity and skill
- Review team output before delivery; provide fast, constructive feedback and teach through review
- Manage workload and capacity, and flag staffing or timeline risk early
- Onboard new team members and cross-train to reduce single points of failure
Process and quality
- Own configuration standards, templates, reusable reference builds, and QA checklists
- Track and report team metrics: first-pass validity, turnaround, error and rejection rates
- Drive root-cause analysis on errors and implement preventive fixes
- Identify automation and process improvement opportunities
Stakeholder collaboration
- Work with sales, solution architects, supply chain, and vendor/OEM teams to resolve exceptions
- Provide clear status updates and escalations to management and clients
Eligibility Requirements
- 5-8 years in solutions configuration, technical pre-sales support, or product/config data for enterprise products
- 1+ years leading, mentoring, or acting as a team lead
- Working knowledge of enterprise IT product families (compute, storage, networking, software licensing) or equivalent enterprise product domain
- Strong understanding of BOM structures, SKU hierarchies, and bundling/attach logic
- Proven ability to learn client systems quickly and document them clearly
- Advanced Excel; comfort with bulk-load and integration formats
Preferred Qualification
- Technical certifications relevant to the product domain
- Experience with enterprise with contract-specific catalogs
- Consulting or managed-services delivery background
Core Competencies
- Player-coach mindset: delivers personally while raising the team’s capability
- Technical depth with client-facing communication
- Quality ownership and process discipline
- Prioritization and workload management
- Coaching and constructive feedback
In the US, the target base salary for this role is $175,000-$180,000. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
For more information, visit www.eclerx.com
You can also find us on:
https://www.linkedin.com/company/eclerx/
https://www.indeed.com/cmp/Eclerx/about
https://www.glassdoor.com/eClerx
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here