Business Analyst

Norfolk County Council · Norwich · £38,510–£40,444 (stated in the posting)

Are you a collaborative and forward-thinking Business Analyst with a passion for improving services through digital innovation? Do you enjoy working as part of an Agile delivery team, partnering with users, developers and stakeholders to design, test and deliver solutions that make a real difference? If so, we'd love to hear from you.

The Social Care and Education Systems Team plays a central role in how Norfolk County Council delivers its statutory responsibilities. We support and develop the digital systems used across Children's Services, Adult Social Care and Education, helping ensure they remain effective, user-focused and aligned to the needs of practitioners and managers.

We're looking for a motivated Business Analyst to join our Agile delivery team, supporting the ongoing development and enhancement of our Social Care and Education systems. You'll work closely with operational teams, Product Leads, suppliers and technical colleagues to translate business needs into user stories, support iterative development, and help deliver valuable outcomes for our users.

What you'll be doing

Working collaboratively with users, stakeholders, developers and suppliers to understand business needs and identify opportunities for improvement.
Creating, refining and maintaining high-quality user stories and acceptance criteria that clearly articulate user requirements and desired outcomes.
Supporting backlog management and helping prioritise work to maximise value and align with business priorities.
Participating in Agile ceremonies including sprint planning, backlog refinement, reviews and retrospectives.
Supporting iterative delivery by gathering feedback, validating solutions and ensuring developments meet user needs.
Coordinating and supporting user acceptance testing, helping ensure changes are fit for purpose and successfully adopted.
Analysing business processes and identifying opportunities to improve system functionality, efficiency and user experience.
Acting as a bridge between operational teams and technical colleagues, ensuring shared understanding throughout the delivery lifecycle.

About you

You'll bring:

Experience working in an Agile delivery environment and contributing to iterative product development.
The ability to elicit, analyse and document requirements using user stories and acceptance criteria.
Strong analytical and problem-solving skills, with the ability to break down complex challenges into practical solutions.
Excellent communication and stakeholder engagement skills, with a collaborative and user-focused approach.
Experience working with cross-functional teams, including business users, developers, suppliers and system specialists.
An understanding of backlog management, prioritisation and continuous improvement principles.
The ability to manage competing priorities and adapt to changing business needs.
A genuine commitment to improving outcomes for children, young people and families through effective digital services.

Experience in social care, education, local government or complex business systems would be beneficial, but what matters most is your ability to work collaboratively, embrace continuous learning and help deliver meaningful improvements through Agile ways of working.

Why join us?

This is an opportunity to be part of a friendly and supportive Agile delivery team that directly influences the systems used by frontline practitioners across Norfolk. You'll have the chance to shape digital services, contribute to exciting system developments, and work closely with colleagues who are passionate about delivering better outcomes for residents.

We support flexible and hybrid working, balancing service needs with opportunities to work from home and collaborate in person when required.

If this sounds like the next step in your career, we'd be delighted to hear from you.

To discuss the role informally, please contact Craig Bould via Teams or at craig.bould@norfolk.gov.uk

These are some benefits you can enjoy by working for Norfolk County Council:

Competitive salary
Generous holiday entitlement
Health and Wellbeing services including fast-track physiotherapy and a free counselling service
Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
Financial benefits such as:
- ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
- Tax efficient ways of getting extra pension and new bikes
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
- A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 15 October 2026 23:59

All other applicants closing date: 29 October 2026 23:59

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