Tech Support Specialist Bricks (Iron and Steel)
Calderys · Sézanne
Role
In this role based in France, Germany, or Austria, you will proactively manage and coordinate the Technical Support functions of the refractory Brick activities.
Responsibilities
Technical Support
Identify the technical needs of the customer and make recommendations of current products or instigate the development process for new products.
Develop technical lining concepts for different applications (e.g. ladle lining, EAF linings)
Identify the most cost effective internal or external product source
Preparation of technical offers including savings and benefits evaluations
Coordinate the creation of technical drawings and bill of material
Consult within the process of supply from external sources
Cooperate with sales teams to present and explain the technical offers to the customer.
Provide Trial support at customer’s sites
Training of sales teams
Co-ordinate with the Regional Sales Areas any on site technical trial support requirements using internal technical manpower resources as necessary.
Undertake or coordinate root cause analysis of failures (post mortem analysis) and make recommendations for improvement of products performance against know wear mechanisms and process parameters
Intellectual Property - Documentation
Collate and maintain all current Technical documentation; Technical Data and Product Definitions in association with Site QC management.
Collate, maintain or publish all technical documentation relating to customer visits, post mortem product analysis, and technical and procedural evaluations of process at customer site.
Project / Product Development
Present new product developments and project initiatives to Customers in line with global and regional sales managers strategies.
In line with development responsibilities, issue periodical report on project objectives and progress in terms of product performance by end user.
Identify the most cost effective, reliable and fit for purpose quality products and suppliers for each indevidual linnings project.
Manage, coordinate and lease with internal and external product suppliers
Requirements
Expertise in refractory linings, specifically Bricks used for lining liquid steel furnaces and steel ladles.
University degree in metallurgy or similar engineering or technical eduation
A minimum working experiance of 10 years in the refractory or steel industry
Must be fluent in English (spoken and written)
Must be presentable, well spoken, outgoing individual who is comfortable dealing face to face with customers.
We are looking for a candidate who can work under pressure and is a natural problem solver.
Must be willing to travel up to 50% of the time.
As a global organisation operating across multiple countries, compensation for this role may vary depending on location, local market benchmarks, and experience.
In line with our commitment to pay transparency, a salary range relevant to your location will be shared with you during the early stages of the recruitment process, before any interview is scheduled.
We have an exciting opportunity to join us as Tech Support Specialist (Bricks) (Iron and Steel) in Sezanne, France.