Department Specialist IV
General Atomics
General Atomics Aeronautical Systems, Inc. (GA-ASI), an affiliate of General Atomics, is a world leader in proven, reliable remotely piloted aircraft and tactical reconnaissance radars, as well as advanced high-resolution surveillance systems.The Corporate Shuttle Administrative Specialist is responsible for planning, scheduling, and managing corporate shuttle operations that safely and reliably move employees between company locations, business locations, and other approved destinations. This role assists with shuttle operations from initial concept through implementation and ongoing improvement, ensuring services align with business needs, employee expectations, budget requirements, and applicable safety and regulatory standards.
The successful candidate combines strong administrative skills with operational judgment, communication skills, and a customer-focused approach. Additionally, this role may require any extra tasks at the discretion of both the Chief pilot and Assistant Chief Pilot.
DUTIES AND RESPONSIBILITIES:
- Assists with the implementation of corporate shuttle scheduling programs, including service planning, schedules, trip information distribution, vehicle requirements and passenger catering when requested.
- Gather and analyze employee transportation needs, utilization reports, site requirements, and service demand to recommend practical solutions.
- Develop logistical plans, timelines, budgets, risk management, communication plans, and performance measures.
- Manage relationships with shuttle vendors, charter companies, vehicle suppliers, technology providers, and other contractors.
- Prepare requests for proposals, evaluate vendor responses, support contract negotiations, and monitor vendor performance against service-level agreements.
- Coordinate transportation operations with facilities, workplace services, security, environmental health and safety, human resources, finance, and site leadership.
- Establish procedures for daily operations, driver requirements, incident reporting, emergency response, customer service, and service disruptions.
- Monitor key performance indicators such as seat utilization, on-time performance, vehicle utilization, customer satisfaction, safety events, cost per trip, and service reliability.
- Use data and employee feedback to recommend route changes, schedule adjustments, capacity improvements, or other enhancements.
- Assists with project budgets, process expense reports in addition to creating purchase orders, track expenditures, and identify opportunities to improve efficiency without compromising safety or service quality.
- Develop and distribute employee communications regarding routes, schedules, policies, service changes, service facilities and disruptions.
- Maintain accurate records, operating procedures, vendor documentation, performance reports and acquiring military airport PPR’s when required.
- Support audits and ensure compliance with company policies, contractual requirements, accessibility expectations, and applicable FAA regulations.
- Maintain the strict confidentiality of sensitive information.
- Responsible for ensuring all laws, regulations and other applicable obligations are observed wherever and whenever business is conducted on behalf of the Company.
- Responsible for ensuring work is accomplished in a safe manner in accordance with established operating procedures and practices.
- Additional Functions: Other duties as assigned or required.