Chief of Staff
Edward Jones
Overview:This role serves as a key advisor and partner to the Head of U.S. & Canada Business Units, translating leadership priorities into action, enabling informed decisions, aligning stakeholders, and driving progress against the organization's most important strategic and operational objectives.
This role helps connect enterprise strategy to segment execution, enabling the organization to identify growth opportunities, shape strategic priorities, influence resource allocation decisions, and drive accountability for business outcomes that improve financial fulfillment for more clients, more completely.
The Chief of Staff will be responsible for developing, implementing, and evolving critical business initiatives and leading accountability processes across a broad portfolio of strategic and operational priorities. The role will engage in a wide range of activities including strategic planning, business performance management, executive communications, governance support, leadership team effectiveness, cross-functional coordination, executive service and response management, and other high-impact work efforts. Strong judgment, impeccable trust and discretion, decisive decision making, informed prioritization, and exceptional communication skills are essential, as is the ability to drive ambitious timelines and influence outcomes across a highly matrixed organization.
The role builds and leverages relationships across the enterprise to connect strategic initiatives, identify risks and opportunities, align stakeholders, and enable execution of the most critical priorities for the U.S. & Canada Business Segments. The individual must be flexible and able to operate effectively in a dynamic environment characterized by significant collaboration, influence without authority, and competing business priorities.
S/he has accountability to support the Head of U.S. & Canada Business Segments and related governing bodies by driving greater clarity, effectiveness, agility, transparency, and accountability across the segment portfolio.
What you'll do:
- Translate enterprise priorities into segment-specific strategies, opportunities, and actions that support growth and business outcomes.
- Strengthen the effectiveness of the Business Segment Leadership Team by fostering alignment, promoting leadership accountability, enabling productive dialogue, and supporting a high-performing, future-focused leadership culture.
- Support development and execution of strategic plans, growth initiatives, investment priorities, and business cases.
- Identify emerging opportunities, competitive trends, risks, and recommendations that inform segment decisions and priorities.
- Provide decision support through research, data analysis, synthesis of insights, and executive-level recommendations.
- Develop governance routines, operating rhythms, and accountability processes that improve visibility and execution against strategic priorities.
- Develop and shape executive messaging, strategic narratives, and leadership communications that build clarity, alignment, confidence, and understanding of the Business Segments' direction and priorities.
- Facilitate leadership team planning sessions, operating reviews, strategic discussions, and decision-making processes.
- Work across segments, functions, and enabling teams to align priorities, resolve dependencies, and accelerate execution.
- Provide guidance and direction on behalf of the Business Segment Leader to move work forward with appropriate stakeholder engagement.
- Partner with the Business Segment Leader to manage priorities, capacity, and operating practices that maximize leadership effectiveness and impact.
- Monitor business performance, operational trends, client and advisor insights, and strategic metrics to identify risks and opportunities.
- Escalate critical issues and facilitate development of recommendations and action plans.