Business Analyst Specialist

Metropolitan St Louis Sewer District · St. Louis

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Essential Functions:

Engaging with Customers

Responsible for building and maintaining a strong business-IT relationship with a key stakeholders and leaders to enable open communication and clear expectations regarding application development delivery.
Engage with customers to understand their needs and ensure prioritization and alignment to business strategic objectives.
Act as a point of escalation on active initiatives.

Planning

Prepares business cases working with business partners.
Collaborates heavily with Program Managers to initiate large projects, including resource planning, estimation, governance, approval, and kickoff.
Contribute to the approach for requirements elicitation and methods for requirements management and communication.
Ensures business opportunities and objectives are clearly articulated.
Performs feasibility analysis as required for projects.

Analysis, Design, Execution

Assists with process improvement and/or reengineering.
Performs requirements elicitation, using techniques per plan.
Documents requirements, establishes scope and objectives.
Prioritizes requirements working with business partners and creates conceptual prototypes and mock-ups.
Uses business process modeling, traceability and quality management techniques per methodology.
Performs requirements management and communication; apply best practices for effective communication and problem-solving.
Complies with Change Management practices

Leadership

Will take on assignments for large projects, and others as assigned.
Monitors the technical team solution to ensure requirements fulfillment and solution evaluation.
In conjunction with Program Manager and business partners, manages strategy, approach and needs of incoming projects within function.
Leads and coordinates activities associated with requirements management vehicles.
Provides coaching to other BAs assigned to projects to successfully accomplish objectives.

Measurement

Performs and documents quality assurance testing.
Facilitates and documents end user acceptance testing.
Accountable for Service Level Agreements.
Reviews and monitors the effectiveness of business analysis via outcomes and lessons learned
Provides status reports and health metrics to Program Manager on a regular basis.

Additional Responsibilities:

Performs related work as required or as delegated by supervisor.
After-Hours Work: This position requires availability to work after regular business hours (evenings, nights, weekends) as needed for implementing system changes, updates, and maintenance activities. These activities are crucial for minimizing disruption to business operations and ensuring system stability.
On-Call Duty: The employee will participate in a rotational on-call schedule to provide technical support outside of regular business hours, including evenings, nights, weekends, and holidays.
Response Requirements: While on-call, the employee must be available to respond promptly to urgent issues, critical situations, and system alerts. This requires the ability to be contacted within a specified timeframe and initiate problem resolution as quickly as possible.
Troubleshooting & Incident Response: On-call duties involve identifying, diagnosing, and resolving technical problems, including system failures, security incidents, and application bugs.
Compensation: Compensation for on-call hours and after-hours work will be provided in accordance with Civil Service requirements and company policies. This includes any applicable overtime pay for non-exempt employees.

The Metropolitan St. Louis Sewer District provides comprehensive wastewater and storm water management services to residents and businesses in both St. Louis City and County. As one of the most recognized employers in the region and a fixture in the downtown area, MSD employs over 900 individuals in a wide-range of roles including skilled crafts and laborers, engineering, information technology, finance, human resources and administration support. We invite you to be part of the team! The Business Analyst Specialist provides the organization with operational support and delivery of new business demand, establishing priorities and alignment to business strategic objectives, ensuring delivery approaches and technology solutions result in business value and benefits realization. The role also provides a point of escalation for stakeholders to help build a strong IT-Business relationship. The Business Analyst Specialist delivers insight of system capability to support key decisions.

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