Senior Data Mapping Analyst, Servicing Transaction Mgmt
Onity · Bengaluru
Position Summary:
The Servicing Transaction Management department is responsible for the loan boarding and deboarding process. This role relates to converting other servicers data to upload into Onity’s loan servicing system and subsequently validating the data uploaded versus the data and/or documents received for all newly boarded loans. This position is responsible for developing projects in the loan boarding and related applications for bulk and flow transfers. The Data Mapping Analyst will analyze and program boarding files, as well as participate in data mapping, researching issues and testing the application and data loads. This position requires strong analytical skills and technical knowledge to support the Loansphere Loan Boarding System (LLB) as well as the Onity proprietary Loan Boarding Tool. The Data Analyst will work closely with various parties including their immediate team, business units, prior servicers and other technical teams to coordinate data transformation. This role will also be responsible for implementing tools to support transfer efficiency, as well as keeping documentation updated and communicating changes to processes, procedures and tools.
JOB FUNCTIONS AND RESPONSIBILITIES:
Ensures that new loan programs or changes are incorporated into the boarding process.
Analyzes boarding error messages to determine root cause and remediates issues.
Creates edit checks within the Loan Baording System to recognize errors prior to boarding.
Develop and configure the Loan Boarding System, as well as supporting toolsets such as SharePoint to support boarding data management. This includes mapping of seller/prior servicer data, create and update tables and define and implement solutions for converting the data.
Perform testing to support trials and production. Review error reports and document/communicate issues found. Determine solutions for issues.
Define requirements for and implement tools and processes to improve data quality and visibility.
Work closely via meetings and conference calls with Business Unit Leads and prior servicers to ensure data transformation is accurate and clearly communicated.
Update/create procedures and continue to enhance and optimize the boarding process, including tool enhancements as required.
Ensure compliance with all regulatory requirements (i.e. RESPA, USAP, Sarbox, etc.).
Produce and review required control reporting.
Meet all established milestones for deboarding/boarding project plans.
Follow all established procedures regarding boarding/deboarding.
Ensure all quality steps are completed and documented.
Escalate any possible deadline misses.
Communicate boarding/deboarding expectations with internal and external clients regularly.
Organize meetings with internal and external clients with documented meeting minutes.
Self-driven, should be able to handle high pressure.
Must identify ways to automate processes and set up controls when required.
Willing to work extra hours as per the process requirements/Flexibility to work in accordance with Business requirements.
KEY RESULTS AREA:
Reduce number of Servicing Transaction Management related customer complaints by a designated management percentage year over year.
Maintain quality at 100%.
Meet all milestones related to the loan boarding process.
Timely responses to servicers and internal parties.
QUALIFICATIONS:
This position requires a significant amount of mortgage servicing knowledge, including but not limited to, the ability to identify and understand various data points utilized within loan servicing systems to successfully service loans and interpret mortgage loan collateral and loan servicing documentation used in conjunction with the data to service loans.
Experience with different loan programs such as ARM’s, HELOC’s, buydowns, Commercial, etc.
Bachelor’s Degree preferred, or minimum of five (5) + years’ mortgage servicing experience.
SQL experience preferred
Minimum of 4 years’ experience working with LoanSphere Loan Boarding (LLB).
MSP servicing system experience required.
Advanced PC skills: Microsoft applications, including Excel and Access Database, Monarch, Adobe, SharePoint and LoanSphere Loan Boarding (LLB).
Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations.
Ability to set up controls and being able to speak to auditors/QA teams regarding process
Ability to identify inconsistencies or issues in data and help come up with solutions
Set up organized structure for incoming mapping changes and tracking for all internal and external partners.
Ability to work independently, meet established deadlines, be very detail orientated, and have excellent organizational skills.
Organizational skillset able to handle multiple transactions at the same time
Ability to easily adapt to changes in processes, procedures and priorities.
Proven strength in interpreting business requirements and implementing them in application or operational tools.
Ability to communicate effectively with both internal and external clients to determine requirements
Excellent written and verbal communication skills.
Experience with Empower or Encompass origination system a plus.
Strong analytical and problem-solving skills and attention to detail and accuracy.
Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors.
At Onity, we strive to earn our customers’ loyalty every day. We do this by consistently delivering exceptional service and building trust through reliability, integrity, and following through on our commitments. We operate through the lens of the customer, understand the importance of homeownership, and take pride in helping homeowners. Collectively this fosters long-term relationships, ensuring our customers feel valued and supported. We expect all employees to interact with and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our service delivery standards.
Onity is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to inclusion and equal opportunity ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.