Food and Beverage Attendant

Accor · Queenstown

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Company Description

Why Work for Accor?

At Accor, we are so much more than a global hospitality leader. We welcome you as you are and offer opportunities across a diverse range of brands, helping you find a role that matches your personality, passions, and career goals.

We are committed to your growth, supporting you to learn, develop, and thrive every day. We believe work should bring purpose to your life, empowering you to explore new possibilities and build a career without limits.

Every chapter of your journey is yours to write, and together we can shape the future of hospitality.

• Discover the opportunities waiting for you at Accor:
• https://careers.accor.com/

Do what you love. Care for the world. Dare to challenge the status quo. #BELIMITLESS

Job Description

The Food & Beverage Attendant at Mövenpick Queenstown is responsible for delivering friendly, professional, and efficient food and beverage service that meets or exceeds guest expectations. Acting as a brand ambassador, the attendant is expected to uphold Accor values and Heartist principles while actively maximising sales opportunities, maintaining hygiene standards, and ensuring smooth daily operations across food and beverage outlets.

• Food & Service Delivery: Take accurate food and beverage orders, repeat them to guests, write clear dockets, and promptly collect and deliver meals to maintain optimal temperature and appearance.

• Sales & Guest Engagement: Maximise sales through product knowledge and suggestive selling, familiarise yourself with VIP and regular guests to meet their specific needs, and promote the Accor Live Limitless (ALL) loyalty program.

• Hygiene & Station Management: Ensure designated sections, stations, and F&B areas meet the highest possible hygiene and cleaning standards, complete all mis-en-place before arrival, and maintain clean tables and service areas.

• Billing & Administration: Ensure accurate guest billing following hotel procedures, account for shift revenue with cash/charge summaries, and maintain stock control levels.

• Room Service Operations: Promptly answer telephone orders, set up room service trays and trolleys correctly, and collect them promptly when guests are finished.

• Health & Safety: Actively support workplace safety practices, adhere to fire and evacuation procedures, report accidents or hazards within 24 hours, and maintain a clean and safe work environment.

• Customer Service & General Duties: Provide a positive, problem-solving approach to customer inquiries, contribute to cost control and energy conservation, and attend required training programmes and meetings.

Qualifications

While formal degrees are not specified, a qualified candidate for this position must demonstrate a strong alignment with hospitality standards, operational knowledge, and the company's cultural values:

• Product & Service Knowledge: Must possess strong working knowledge of food and beverage offerings to effectively handle order-taking, suggestive selling, and upselling opportunities.

• Guest Familiarity & Engagement: Ability to recognise and familiarise oneself with VIP and regular guests to anticipate and cater to their individual requests and needs.

• Communication & Accuracy: Strong communication skills required to write clear dockets for the kitchen and cashier, accurately repeat orders, and ensure precise guest billing and cash/charge reconciliations.

• Operational & Hygiene Standards: Capability to maintain the highest standards of cleanliness, hygiene, and safe food service techniques across designated sections, stations, and room service operations.

• Health & Safety Competency: Must be fully conversant with departmental fire and evacuation procedures, capable of supporting safe work practices, and able to report accidents and hazards within specified timeframes.

• Cultural & Brand Alignment: Must embody Accor values and Heartist principles, actively contributing to team collaboration, energy conservation, customer problem-solving, and the promotion of the Accor Live Limitless (ALL) loyalty program.

Additional Information

Benefits of working at Mövenpick Queenstown.

Situated on a unique vantage point with breath taking views over Lake Wakatipu and the Remarkables Mountain range, Mövenpick Queenstown offers 148 guests rooms, two restaurants, a lounge bar and conference facilities.   

• Work Your Way - Speak with us about your desired work life balance and make it a reality!
• Free use and access of our gym, saunas, hot tubs and swimming pool.
• Free meals provided while on shift.
• Accommodation discounts & Free Anniversary Stay.
• Employee Assistance Program.
• Fantastic career growth opportunities.
• Ability to make a difference through our Corporate Social Responsibility activities.
• Employee benefit card offering discounted rates with Accor worldwide.

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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