Payment Operations Global Processing Function Lead
Wise · São Paulo
Company Description
- Wise is a global technology company, building the best way to move and manage the world’s money.
- Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
- As part of our team, you will be helping us create an entirely new network for the world's money.
- For everyone, everywhere.
More about our mission and what we offer.
Job Description
We’re looking for a Function Lead to oversee Global Processing Operations!
As a Function Lead, you'll be a strong people leader with a sharp focus on delivering world-class service at scale across a 24/7 global operating footprint. You'll drive operational excellence through a deep understanding of service delivery, multi-site team development, and continuous process improvement. You'll support and empower Team Leads across our global locations, foster collaboration across stakeholders, and act as a bridge between Global Processing and other payment operation verticals.
Your Mission
Our mission in Global Processing Operations is clear: We guarantee the seamless flow of customer funds by consistently providing excellent customer experience without any delays.
In this role, you'll be a key force in executing that mission—leading 24/7 operations, maintaining strict SLA standards across 50+ currencies, minimizing processing losses, and building a sustainable, future-proof operating model.
You will:
Develop and support Team Leads across our global locations (including Tallinn, Budapest, Austin, Singapore, São Paulo, and Hyderabad) as they scale support and mentor team members, focusing on their growth as proactive leaders.
Drive service delivery excellence by ensuring strict SLAs and KPIs are consistently met—maintaining our target of solving 90% of cases within 1 hour across all queues
Ensure long-term scalability by building resilient processes, minimizing processing losses, and managing the migration of operational workloads from regional teams into Global Processing.
Own and deliver operational plans for 24/7 global queue management, ensuring precision, speed, and seamless handover between global time zones.
Collaborate cross-functionally to manage operational impact and unlock opportunities to improve customer experience, migrate operational tasks, and streamline processes.
This role will give you the opportunity to:
Make an Impact – Eliminate bottlenecks and streamline processing across critical queues. You'll directly contribute to Mission Zero by making global payment processing faster, more predictable, and frictionless.
Challenge Yourself – Lead operations for a rapidly scaling global team (spanning 10+ Team Leads and 80+ Specialists and System Experts) handling complex, high-speed multi-currency flows.
Inspire Teams – As a People Developer, you'll foster an inclusive environment across global sites, partnering with technical and operational leaders to shape how we scale processing operations through 2026 and beyond.
Qualifications
2+ years of direct people management experience, including experience managing other managers or Team Leads across multi-site/international locations.
Proven track record managing 30+ FTEs within a high-volume, 24/7 operational environment.
Hands-on expertise in global payment processing, clearing systems (SWIFT, SEPA, ACH, Pix, domestic rails), and multi-currency flows across 50+ currencies.
Proficiency with analytics tools (SQL, Looker, Tableau, Excel) to build dashboards, analyze queue metrics, drive SLA/KPI performance, and project capacity.
Demonstrated success applying process improvement methodologies (Lean, Six Sigma, Agile) to reduce cycle times, eliminate manual work, and minimize financial/processing losses.
Experience executing operational migrations, multi-time-zone shift handovers, and business continuity/disaster recovery plans.
Proven track record partnering with cross-functional teams (Product, Engineering, Compliance, Treasury) to resolve system bottlenecks and influence roadmaps.
Strong incident management capabilities, with experience leading teams through high-severity processing outages or delays.
Fluent in English (written and spoken) with clear executive communication skills.
Additional Information
Heads Up on Resumes: Please submit your resume in English. We want to be sure we give everyone's application a fair review! Resumes in Portuguese will not be consider.
Take a look in what we offer:
- 🚀 RSU’s in a rapidly growing company
💻 Flexible working model
💪 An annual self-development budget
🩺 Health and dental allowance for you and your dependents
💝 Company-paid: Life Insurance, and an EAP program
☀️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
🏝️ A paid 6-week sabbatical leave after four years
👶🏼 8-weeks of paid parental leave, after a year with us and child care assistance
🚌 Transportation vouchers
🍕 Food (730 BRL per month) and meal (1,188 BRL per month) vouchers
🏋️ TotalPass access to 3,500 gyms and studios throughout Brazil
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
- We're proud to have a truly international team, and we celebrate our differences.
- Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.