Hd of Collateral Mgt - India
HSBC · Bengaluru
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Role Purpose:
GCOO under Corporate & Institutional Banking (CIB) are accountable for the execution and delivery of key end-to-end GCOO services essential to meeting core client and risk outcomes. Credit Services is a key component of this operating model, and sits is the GCOO - Credit Services (CS) function.
The Head of Credit Services – (West India), will lead the implementation and ongoing operational delivery of Transition Services contained within the Credit Services function. The scope of the role includes, but is not limited to:
Pre-approval
- Financial spreading
Post Approval
- Loan administration – facility Management, loan booking and servicing, draw down, rollover etc.
- Loan agency services.
- Collateral Management services
- Document Management services.
- Corporate Trust (Bonds & Escrow)
- Portfolio Management and risk distribution services
The purpose of the role is:
- To directly lead the Credit Service teams in country and within the supporting COE to deliver an agreed set of business objectives (as set out in PLAs, SLAs, and OKRs), enable business growth and manage the FRP through the delivery of strategic initiatives and continuous improvement aligned to ( VSAT) Value Stream Aligned Transformation.
- Responsible and accountable for ensuring consistent local delivery, policy, frameworks, standards-setting, oversight and assurance.
- To proactively manage the WI stakeholder relationships and act as the primary point of contact for BCO and business teams.
- The role holder will be responsible for driving streamlining and transformation and managing a robust control environment across all services within the West India.
- Represent Credit Services in country governance forums.
- Maintain control and governance of Audit, Assurance and MSII outcomes & clearance within timelines. Drive improvements in the control environment and deliver improvements in automating manual controls.
Principle Accountabilities and responsibilities include:
- The ‘Head of Credit Services – [WEST INDIA]’ will be a key member of the Regional CSLeadership team and be an active member of the “GCOO Services [WEST INDIA] ” Leadership team, representing CS[WEST INDIA] interests in Country RTB, CTB and Control committees.
- Manage, maintain and control country costs versus the FRP budget, including resource demand and supply within plan. This includes delivering cost out targets to meet budgets.
- Manage & supervise the KRI´s & KPI´s, completion of volumes and incoming demand to generate & implement the strategies necessary to achieve an increase in performance, productivity, & the quality of all processes.
- Operational improvements through best in class process, unit processing times and leveraging digital solutions where available.
- Lead people and engagement initiatives within respective team, deliver talent reviews, succession plans, deploy VSAT work streams and govern annual performance management. Creation of an inclusive and high performing culture.
Strategy, Transformation & Change
- Lead the strategy and execution of the CSfunction in [WEST INDIA], this includes the functional management of all [WEST INDIA] CSin West India & CoE teams.
- The role is intended to operate with a strong commercial focus ensuring alignment to the objectives of the business, whilst always maintaining strict adherence to the firm’s control principles.
- Execute the Global CSlocation strategy in [WEST INDIA] and deliver on resource optimization strategies.
- Take accountability for the execution of transformation and change initiatives (under the Credit and Lending Value Stream) in TS, liaising with resources from the Business and Change teams. Support the technology vision by driving adoption of platforms to be used by the TS.
- Drive a culture of continuous improvement across the CScommunity, implement continuous improvement initiatives to deliver a high and consistent standard of service.
- Identify and drive opportunities to deliver long term and support sustainable profit improvement and client outcomes. See beyond the day to day.
Policy & Procedure
- Drive policy and procedure simplification / optimization to make the process more effective with a focus on value-add activities.
- Ensure adherence to HSBC’s policies and standards for financial crime, regulatory compliance, operational, security and credit risk as well as for operational excellence and production management.
- Drive decision making process, proactively anticipates risks, seems multiple perspectives and inputs to challenge own views and biases, and escalates where appropriate
- Takes personal responsibility and accountability for our internal and external stakeholders.
Delivery of Exceptional Customer Service through Operational Excellence
- Define [WEST INDIA] goals in Production Quality, Service Quality, Financial Performance, and Operational Risk that enable GCOO strategy and overall efficiency of the post approval credit process.
- Implement global defined Customer and Risk centric Service Level Agreements (SLAs) for CS in [WEST INDIA] and ensure delivery of service within the agreed SLAs.
- Accountable to ensure appropriate standards of vendor management and vendor risk management are applied.
- Continuously seeks ways to improve effectiveness and productivity by reducing complexity, increasing client service, and rationalizing processes and costs.
Risk and Control Management
- Develop process controls to closely manage the lending process and ensure adherence to policy and standards.
- Ensure the organization strictly adheres to internal control policies and that all activities are conducted in accordance with legal and regulatory requirements.
- Accountable for ensuring effective controls are in place to manage operational, regulatory, information security, contingency, vendor, and fraud risk.
- Establish proactive partnerships with other key stakeholders, including GCOO, Risk, Transformation, and Technology to support service and product development initiatives.
Accountabilities for Business, Customers and Stakeholders
- Accountable for the provision of CS function in line with agreed OKRs, SLAs and KPIs and risk and control appetite.
- Ensure the global operating model is maintained and delivered consistently across all segments, and teams.
- Participate in relevant regulatory change initiatives and operational risk related forums / committees.
- Ensure teams are operating in alignment to global principles and target operating model to deliver a best-in-class service
- Response for the overall engagement model with the Business and is expected as a minimum to maintain a regular dialogue with key stakeholders to review performance, identify common issues as well as represent CSin various business and governance forums.
- Develop organizational plans, budgets, and financial controls to meet strategic plans and objectives and ensure proper communication to all parties involved.
- Future-compatible and client-centric mindset: sharp awareness of present and future client needs.
Leadership & Teamwork
- Provide strong leadership to CS[WEST INDIA] teams and be a strong advocate for CSwith internal stakeholders.
- Attract, develop, and retain top quality staff, including building a strong performance management culture.
- Lead, motivate and inspire a high caliber CSteam by setting high standards for recruiting and internal team governance.
- Develop critical skillsets in team members and provides a stimulating work environment to attract key talent.
- Champion the voice of the customer and build a culture of balancing commercial and client/customer imperatives at all times.
- Exemplary leadership skills to engage diverse teams to partner and work together.
- Displays executive presence by remaining calm in times of crisis, making balanced decisions, and radiating confidence to teams.
- Accountable for the succession planning, performance management and recruitment across TS, in line with the agreed global organization design blueprint for TS.
- Take accountability for the remediation of all actions across CSidentified by 2nd and 3rd line of defense.
- Ensure HSBC is not put at any operational or reputational risk, continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or West India conditions, legal and regulatory requirements, operating procedures.
Functional Knowledge & Key Skill set required:
- Thorough understanding of the Group, [WEST INDIA] and CIB business, including products, propositions, services, systems, sales process, relationship management models, the financial services landscape and competitor developments.
- Expert in Credit & Lending processes and services, extensive Operations Management and a proven track record of delivery
- Knowledge of the changing regulatory environment, especially in the financial services sector.
- Strong knowledge of operationalizing policies and procedures for managing or minimizing risk – including credit, operational, regulatory, and reputational risk – in accordance with the Group Standards Manual, Risk FIM, relevant guidelines and standards
- Strong relationship management and influencing skills, outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels.
- Ability to build and maintain strong stakeholder relationships across the organization, including credibility with both Business and Risk leaders.
- Strong commercial mindset and relationship management with program / transformational change management skills
- Proven problem-solving skills with ability to consider alternative and innovative solutions. A resilient, self-starter capable of driving performance sometimes in ill-defined / new domains
- Excellent planning, organizing and commercial skills including strong financial management capability.
- Proven ability to articulate complex issues concisely and in clear language
- Deep understanding of structures, processes and objectives, particularly in the risk environment (preferably HSBC or another large bank
Additional Notes :Familiarity with AI-enabled tools is an advantage.
As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.
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Issued by The Hongkong and Shanghai Banking Corporation Limited, India