Sr. Technology Services Lead – Software Engineering & Platform Delivery

Bank of America · Jacksonville

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.

These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

This role is responsible for leading the architecture, engineering, product strategy, delivery, and operational management of enterprise software platforms and technology solutions. The position combines hands-on technical leadership, software engineering management, and product ownership to drive the design and delivery of scalable, secure, resilient, and business-aligned technology products.

The leader will establish technical direction, define platform roadmaps, guide solution architecture decisions, and oversee software engineering teams responsible for developing enterprise applications, platform services, APIs, automation capabilities, and data-driven solutions. This role serves as a key liaison between business stakeholders, architecture teams, platform organizations, and engineering teams to ensure technology investments align with strategic business outcomes.

Key Responsibilities

Technology Strategy & Architecture

• Define and drive the technical vision, architecture strategy, and product roadmap for enterprise applications, platforms, and engineering solutions.
• Lead architecture and design decisions for highly scalable, resilient, secure, and cloud-enabled software platforms.
• Establish engineering standards, design patterns, technology frameworks, and development best practices across multiple teams.
• Evaluate emerging technologies and drive modernization initiatives including platform transformation, automation, AI/ML adoption, and engineering efficiency improvements.
• Partner with Enterprise Architecture and Engineering organizations to ensure alignment with strategic technology standards and roadmaps.

Software Engineering Leadership

• Lead software engineering teams responsible for designing, developing, testing, deploying, and supporting enterprise applications and platform services.
• Provide technical leadership in application architecture, microservices, APIs, event-driven architectures, distributed systems, and software integration patterns.
• Drive adoption of Agile, DevSecOps, CI/CD, Infrastructure as Code, and engineering automation practices.
• Ensure solutions meet requirements for scalability, performance, security, reliability, and maintainability.
• Lead technical reviews, architecture governance, code quality initiatives, and engineering excellence programs.

Product & Platform Management

• Own platform strategy, product lifecycle management, and delivery of enterprise software capabilities.
• Collaborate with business stakeholders and platform consumers to identify opportunities, define requirements, and prioritize technology investments.
• Develop and manage platform roadmaps, product backlogs, delivery milestones, and adoption strategies.
• Measure success through business value realization, platform utilization, operational metrics, and customer satisfaction.
• Drive self-service capabilities, developer experience improvements, and automation initiatives that increase organizational efficiency.

Program & Delivery Execution

• Manage multiple technology initiatives and strategic programs across cross-functional organizations.
• Partner with enterprise data platform, analytics, and infrastructure organizations to deliver integrated technology solutions and shared platform capabilities.
• Oversee planning, prioritization, risk management, resource allocation, and execution of technology products.
• Coordinate delivery across software engineering, architecture, infrastructure, security, and business teams.
• Ensure predictable delivery of high-quality solutions aligned with business commitments and regulatory requirements.

Operational Excellence & Governance

• Provide leadership for production support, incident management, problem management, release management, and operational readiness activities.
• Ensure platform stability, performance, observability, resiliency, and service availability objectives are achieved.
• Establish monitoring, telemetry, dashboards, alerting, operational KPIs, and reliability practices.
• Lead risk management, compliance, audit remediation, access governance, and technology control activities.
• Drive continuous improvement efforts focused on operational efficiency, cost optimization, and technical debt reduction.

Required Qualifications

• 15+ years of progressive experience in software engineering, solution architecture, platform engineering, and enterprise technology leadership.
• 8+ years of experience leading software engineering teams and delivering enterprise-scale technology solutions.
• Strong background in application architecture, software design patterns, distributed systems, APIs, microservices, and modern software development practices.
• Experience building and managing enterprise platforms, shared services, developer platforms, or large-scale business applications.
• Proven ability to define product strategy, technology roadmaps, and engineering direction while balancing business priorities and technical considerations.
• Experience leading Agile software delivery and DevSecOps organizations.
• Strong understanding of SDLC, CI/CD, quality engineering, architecture governance, and technology risk management.
• Experience managing strategic technology portfolios, budgets, and cross-functional delivery teams.
• Strong executive communication, stakeholder management, and organizational leadership skills.

Desired Qualifications

• Experience with enterprise data platforms, data engineering, analytics ecosystems, and data product development.
• Experience with cloud-native architectures, container platforms, Kubernetes/OpenShift, platform engineering, and Infrastructure as Code.
• Experience developing internal developer platforms, self-service engineering capabilities, and enterprise automation solutions.
• Experience leading application modernization, platform consolidation, and digital transformation initiatives.
• Knowledge of AI/ML platforms, enterprise search, RAG architectures, workflow orchestration, and intelligent automation capabilities.
• Experience managing globally distributed engineering organizations and large-scale technology portfolios.
  
  

Job Description:
This job is responsible for leading a team to develop best practices and set operational standards. Key responsibilities include leading the plan, design, and implementation of complex solutions, applying knowledge of technology, and communicating technology solutions across audiences including technical, managerial, business executives, senior executives, and/or vendors. Job expectations may include coaching, mentoring, providing feedback and career development to members of the team, directing team activities, and adhering to defined practices and policies to obtain results.

Responsibilities:

• Provides leadership in defect, incident, problem, and change review meetings and release activities as applicable, developing reliable and repeatable solutions to technology issues
• Manages the stability, resiliency, reliability, and performance of a wide array of supported systems
• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
• Mentors staff, provides technical leadership across the organization, and participates and helps with the resource interview and onboarding processes
• Directs appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
• Supports change implementations and proactively identifies potential issues resulting from the changes

Skills:

• Collaboration
• Influence
• Production Support
• Risk Management
• Solution Design
• Analytical Thinking
• Architecture
• Innovative Thinking
• Result Orientation
• Stakeholder Management
• Adaptability
• Automation
• DevOps Practices
• Project Management
• Solution Delivery Process

Shift:

Hours Per Week: 

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