Business Strategy & Intelligence Executive - FC ATM Market Strategy

Bank of America · Charlotte · $190,000–$265,900 (stated in the posting)

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.

These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
Leads the development of cross-Consumer & Small Business strategy formulation, initiatives, and insights. Advises Line of Business and external executive-level leaders on critical decisions, and partners across the enterprise to deliver integrated strategy and achieve growth objectives. Influences process changes and investments with high impact, based on market insights and business strategy. Manages and develops leaders in an inclusive environment across the organization.

This role leads the Program and Portfolio Management Office within Financial Center, ATM & Market Strategy (FCAMS). It is responsible for the portfolio of strategic initiatives driving Financial Center Transformation. The executive leads a team of project and program managers and owns portfolio governance end to end, including intake, prioritization, capacity planning, delivery oversight, and executive reporting. They partner with business, technology, product, and control partners to turn transformation strategy into disciplined execution and measurable business results. They also give senior leadership clear insight into progress, value, and risk across the portfolio.  Advises Line of Business and external executive-level leaders on critical decisions, and partners across the enterprise to deliver integrated strategy and achieve business objectives.

Responsibilities:

• Leads and develops a team of PMO professionals. Sets clear ownership and performance expectations, balances workload across the portfolio, and builds a culture of accountability and continuous improvement
• Owns portfolio prioritization and capacity. Manages intake of new requests, weighs competing priorities, and makes trade-off decisions so resources go to the highest-value initiatives
• Oversees execution of strategic initiatives for Financial Center Transformation. Keeps every initiative aligned with business objectives and enterprise priorities from start to finish
• Drives delivery excellence. Manages plans, milestones, dependencies, risks, and escalations so changes are delivered with high quality and on time
• Ensures requirements discipline. Makes sure business requirements, functional designs, and stakeholder expectations are gathered, documented, and validated
• Partners with business, technology, product, and control teams. Coordinates key deliverables and plans for integration, implementation, and sustainment
• Tells the executive story. Turns portfolio status into clear executive presentations, supports decisions, and raises risks and issues early
• Oversees business cases, benefit realization plans, and performance metrics. Uses data and analytics to measure value, find opportunities, and improve how efficiently the portfolio runs
• Maintains governance and control discipline. Builds control requirements into design, follows policies and procedures, and acts as the subject matter expert on program and change management
• Serves as a subject matter expert on program management, business transformation, and change management practices
• Leads business support activities as needed

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Breaks down barriers to create a more inclusive environment that supports company Great Place to Work goals.
• Manager of Process & Data: Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations.
• Enterprise Advocate & Communicator: Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success.
• Risk Manager: Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization.
• People Manager & Coach: Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance.
• Financial Steward: Efficiently allocates and manages resources across the organization to drive short and long term profitability.
• Enterprise Talent Leader: Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs.
• Driver of Business Outcomes: Mobilizes organizational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage.

Required Qualifications:

• 10+ years of experience leading large-scale business transformation, strategic initiatives, portfolio management, or enterprise change programs
• Demonstrated experience leading complex, cross-functional portfolios with multiple concurrent initiatives, dependencies, and executive stakeholders
• Proven ability to establish and execute portfolio governance, including intake management, prioritization, capacity planning, risk management, and executive reporting
• Experience partnering across business, technology, product, operations, and control organizations to deliver strategic outcomes
• Strong executive communication and presentation skills with experience delivering recommendations, progress updates, and risk assessments to senior leadership and executive committees; demonstrated ability to turn complex portfolio data into a clear story for senior leadership
• Proven ability to influence decisions and drive alignment across highly matrixed organizations
• Experience developing business cases, benefits realization frameworks, performance metrics, and portfolio reporting to measure business impact
• Strong analytical and strategic thinking skills with the ability to translate data and insights into actionable business decisions
• Experience identifying, managing, and escalating risks, issues, and dependencies while ensuring adherence to enterprise governance and control requirements
• Demonstrated success leading organizational change and driving adoption of new processes, capabilities, and operating models
• Bachelor's degree or equivalent work experience

Desired Qualifications:

• Financial Center, Consumer Banking, Retail Banking, or Market Strategy experience
• Experience leading a Program Management Office (PMO), Transformation Office, or Enterprise Portfolio Management function
• Knowledge of portfolio management methodologies, agile delivery frameworks, and enterprise change management practices
• Project Management Professional (PMP), Agile, Lean, Six Sigma, or comparable certifications
• Bachelor’s Degree in related field
  

Minimum Education Requirement: Bachelor's Degree in related field or equivalent work experience

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC, Safe Act/Loan Originators

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