Senior Technology Manager

Bank of America · Charlotte

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.

The Senior Technology Manager, Release Lifecycle Management is a strategic technology leader responsible for governing and driving the end-to-end release lifecycle across the Bank's enterprise productivity and collaboration platforms, including Microsoft 365, Power Platform, Microsoft Copilot, Exchange, SharePoint, OneDrive, Defender, Purview, Proofpoint, Trend Micro, Adobe Cloud, and related services.

This role establishes and evolves a comprehensive release management framework utilizing Jira, Agile delivery practices, and enterprise change management standards to improve release transparency, predictability, operational stability, risk management, and speed to value.

The role also leads a high-performing release management organization, fosters a culture of accountability and continuous improvement, and drives delivery excellence across large-scale platform modernization and transformation initiatives.

Responsibilities:

• Key responsibilities include driving enterprise Jira adoption and standardization, establishing release governance and quality controls, coordinating complex cross-functional release activities, managing release-related risks, and defining executive reporting and performance metrics such as release success, deployment frequency, change failure rate, MTTR, and operational stability.
• The leader is accountable for release strategy, governance, planning, dependency management, change control, production readiness, quality assurance alignment, and continuous process improvement.
• Working closely with Engineering, Product Management, Architecture, Operations, Cybersecurity, Risk, Compliance, Audit, and Enterprise Change Management teams, this role ensures releases are delivered safely, efficiently, and in alignment with business objectives and regulatory requirements.
• The role oversees release governance and execution for: Microsoft Exchange Online, Exchange SE, SharePoint Online, SharePoint SE, OneDrive, Power Platform (Power Apps and Power Automate), Microsoft Copilot, Enterprise Applications for Windows/macOS/iOS, Microsoft Defender, Microsoft Purview, Proofpoint Secure Mail, Proofpoint Policy Router, Proofpoint on Demand, Trend Micro, Adobe Cloud, User Homespace, GroupShare, and related productivity services.
• A successful candidate will build strong partnerships across Engineering, QA, Product Management, Operations, Cybersecurity, Compliance, Risk, and Enterprise Change Management organizations to ensure releases are delivered safely, efficiently, with appropriate controls, and aligned to business outcomes.
• Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
• Contributes to the technology strategy for their technical domain
• Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Ensures that execution is aligned with product strategy by working with product management and other stakeholders

Required Qualifications:

• 10+ years of technology leadership experience supporting large-scale enterprise platforms.
• 5+ years leading enterprise release management, change management, or software delivery functions.
• Extensive experience implementing and managing Jira-based delivery and release management practices.
• Deep understanding of Agile, Scrum, Kanban, DevOps, CI/CD, and release governance methodologies.
• Experience leading cross-functional technology programs across complex enterprise environments.
• Experience supporting Microsoft 365 platforms, including Exchange, SharePoint, OneDrive, Power Platform, Copilot, Defender, and Purview.
• Experience within large regulated financial institutions.
• Familiarity with ITIL, SDLC, and Software Release Management frameworks.
• Experience supporting cybersecurity, compliance, data governance, and enterprise productivity services.
• Strong knowledge of IT risk management, operational controls, resiliency, audit, and compliance requirements.
• Demonstrated experience partnering with QA, Risk, Change Management, and Production Support organizations.
• Exceptional executive communication, stakeholder management, and leadership skills.
• Proven ability to drive organizational transformation, operational excellence, and measurable business outcomes.
• Self-starter, critical thinker with proven ability to deal with granular requirements yet see things holistically and strategically
• Ability to shift and pivot with changing responsibilities
• Ability to prioritize and organize effectively
• Ability to learn new technology and business process as required
• Strong interpersonal skills with excellent verbal and written communication
• Comfortable sharing ideas and concepts in a highly collaborative team
• Exceptional organizational and analytical skills with high attention to detail, effective time management skills
• Possess a personal sense of urgency and the ability to handle a fast-paced environment
• English Speaking/Writing
• Excellent written and verbal communication skills
• Deep knowledge of: JIRA, Scrum, ServiceNow

Desired Qualifications:

• College degree in Computer Science, Technology, Engineering, or equivalent hands-on experience
• Relevant certifications such as PMP, SAFe, Scrum, ITIL, Agile, Jira Administration, or Release Management certifications.
  

Skills:

• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Analytical Thinking
• Application Development
• Collaboration
• Result Orientation
• Solution Delivery Process
• Agile Practices
• Architecture
• Automation
• Data Management
• DevOps Practices

Shift:

Hours Per Week: 

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