GFC Manager

Bank of America · Jacksonville

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.

These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for executing substantive money laundering, economic sanctions and fraud compliance and operational risk practices. Key responsibilities include working directly or through compliance officers for the Front Line Units (FLUs) and Control Functions (CFs) to complete compliance, policy, operational/fraud risk management requirements.

The Global Financial Crimes (GFC) Forecasting & Capacity Planning team is seeking an experienced forecasting and capacity planning professional who can develop, maintain, and execute quantitative operational forecasts to support staffing, budgeting, and strategic workforce decision-making. This role is responsible for analyzing operational volumes, building capacity plans, translating forecasted demand into staffing requirements, and presenting recommendations to Finance, Executive Leadership, and key business partners.

The selected candidate must have direct experience in forecasting and capacity planning, with demonstrated ability to build workforce plans, explain forecast drivers, assess staffing impacts, and support executive-level decision-making. This individual will apply forecasting methodologies, workforce planning techniques, productivity assumptions, and advanced analytical approaches to support Global Financial Crimes operations.

The successful candidate must possess strong executive presence and the ability to communicate complex forecasting, capacity planning, and staffing recommendations in a clear, concise, and confident manner. This role requires frequent interaction with Finance partners, senior leaders, executive stakeholders, and governance forums. The individual must be able to defend assumptions, challenge inputs, explain capacity risks, and influence staffing and budget decisions.

The selected candidate must also be highly organized, detail-oriented, and capable of managing multiple high-priority deliverables under tight deadlines. This person should be able to operate with minimal oversight, proactively manage deliverables, identify risks, resolve issues, and ensure that forecasting methodologies, documentation, assumptions, supporting analyses, and executive materials are maintained in an audit-ready state at all times.

The ideal candidate will have strong problem-solving skills, exceptional communication and interpersonal skills, and a high degree of self-motivation. This individual must be comfortable working in a fast-paced, team-oriented environment while independently driving complex forecasting, capacity planning, reporting, and governance routines.

Responsibilities:

• Advises and directs the development and maintenance of financial crimes owned policies and standards, and reviews relevant Front Line Units/Control Functions-owned policies and standards to ensure that regulatory requirements and operational risks are appropriately addressed
• Produces and/or oversees independent financial crimes risk management reporting to Global Compliance & Operational Risk (GC&OR) Senior Leaders and FLU/CF Senior Leaders
• Monitors the changes in regulations applicable to Global Financial Crimes, including advising business leaders, directing the appropriate areas to implement or amend policies, standards, procedures and/or processes to address regulatory requirements, and challenging the implementation plan as needed
• Participates in industry forums and monitors regulatory expectations, emerging legislation and regulation, political scrutiny, litigation and key influencers to identify and mitigate emerging risks
• Escalates financial crimes related compliance and operational risks and issues to appropriate governance routines, management/board level committees
• Identifies, aggregates, reports, escalates, inspects, and challenges the remediation and thematic analysis of FLU/CF-owned issues and control enhancements related to financial crimes
• Reviews and challenges internal and external operational loss events, including the development of remediation plans to strengthen controls and providing oversight to ensure they are addressed appropriately
• Develop, maintain, and execute operational volume forecasts to support staffing, workforce planning, budgeting, and strategic business decisions.
• Build capacity plans that translate forecasted demand into staffing requirements, hiring needs, productivity expectations, and resource strategies.
• Develop staffing models using operational volumes, handling times, productivity, utilization, span-of-control, and other workforce planning assumptions.
• Execute quarterly and annual forecasting and capacity planning routines in support of financial budgeting, workforce planning, and executive decision-making.
• Prepare, distribute, and consolidate weekly, monthly, quarterly, and annual workforce forecasting and capacity planning packages.
• Present forecast assumptions, staffing recommendations, capacity risks, and workforce plans to Finance partners, senior leaders, and Executive Leadership teams.
• Develop executive-ready presentations and communications that clearly explain forecast drivers, staffing gaps, business impacts, and workforce recommendations.
• Partner and collaborate with Finance, Operations, Risk, Compliance, Technology, and key stakeholders on forecast drivers, staffing impacts, reconciliation, and capacity planning assumptions.
• Conduct scenario analyses and sensitivity modeling to evaluate staffing impacts associated with volume changes, regulatory requirements, business growth, process improvements, technology initiatives, and organizational changes.
• Monitor forecast accuracy, operational trends, staffing performance, and capacity risks; identify variances and recommend corrective actions.
• Identify business trends and communicate findings and recommendations to senior management.
• Perform complex analysis of operational data, workforce data, financial information, and portfolio trends to evaluate current and future performance.
• Build management reports, presentations, dashboards, and ad hoc analyses for business partners and executive stakeholders.
• Manage multiple forecasting, capacity planning, executive reporting, and governance deliverables simultaneously while ensuring quality, accuracy, and timeliness.
• Lead recurring planning routines and ensure all forecast submissions, executive materials, workforce packages, and supporting analyses are delivered on schedule.
• Identify and implement improvements to recurring reporting and planning processes while adhering to established deadlines.
• Operate independently with minimal oversight while proactively identifying risks, resolving issues, and driving deliverables to completion.
• Maintain comprehensive documentation supporting forecast methodologies, staffing assumptions, model changes, capacity recommendations, and management decisions.
• Ensure forecasting materials, capacity plans, presentations, assumptions, and supporting analyses are audit-ready and able to withstand audit, regulatory, and executive review at any time.
• Establish repeatable, controlled, and sustainable forecasting and capacity planning processes.
• Support governance routines by identifying, aggregating, reporting, escalating, and challenging capacity risks, forecast variances, and operational issues.
• Advise on the impact of regulatory, operational, or business changes on Global Financial Crimes staffing demand and capacity requirements.
• Monitor changes in regulations applicable to Global Financial Crimes and assess potential impacts to workload, staffing requirements, forecast assumptions, and operational readiness.
• Escalate financial crimes-related compliance, operational, capacity, and forecasting risks to appropriate governance routines and management forums.
• Participate in internal audits, regulatory examinations, management reviews, and governance routines related to forecasting and capacity planning processes.
• Drive forecast consistency, innovation, governance, and continuous improvement across the team.

Required Qualifications:

• Minimum of seven years of relevant experience
• Knowledge of anti-money laundering (AML) and related AML legislation
• Minimum 7 years of business and functional experience.
• Minimum 3 years of direct experience in forecasting, capacity planning, workforce planning, workforce management, operations analytics, financial planning, or a related analytical discipline.
• Demonstrated experience developing operational forecasts and capacity plans that support staffing, hiring, budgeting, and financial decision-making.
• Experience developing and presenting workforce capacity plans that support staffing, budgeting, and strategic decision-making.
• Experience translating forecasted demand into staffing requirements, workforce plans, productivity assumptions, and capacity recommendations.
• Experience presenting forecast results, staffing recommendations, business cases, and capacity risks to Finance partners, senior leadership, and Executive Leadership teams.
• Strong executive presence with the ability to confidently engage senior leaders, influence decision-making, defend assumptions, and communicate complex concepts in an executive-level manner.
• Strong understanding of forecasting methodologies, capacity planning concepts, productivity modeling, workforce management practices, and operational performance analytics.
• Proven ability to operate independently with minimal oversight while managing multiple high-priority deliverables.
• Highly organized with exceptional project management skills and demonstrated ability to meet tight deadlines.
• Demonstrated experience maintaining audit-ready documentation, methodologies, assumptions, and supporting analyses.
• Strong governance and control mindset with the ability to build repeatable, sustainable, and well-documented processes.
• Strong quantitative and analytical skills with experience interpreting operational data and translating findings into workforce planning recommendations.
• Excellent written, verbal, and presentation skills.

Desired Qualifications:

• Bachelor's degree in Business, Finance, Economics, Mathematics, Statistics, Operations Research, Analytics, or a related field, or equivalent work experience.
• Experience in financial services and/or a related government entity
• Certified Anti-Money Laundering Specialist (CAMS)
• Financial Services, Banking, Financial Crimes, AML, Sanctions, Fraud, KYC, Compliance, Risk Management, or related government entity background.
• 5+ years of forecasting, workforce planning, capacity planning, or workforce management experience.
• Experience supporting global operations, large-scale operational teams, or complex matrixed organizations.
• Experience supporting annual budgeting, quarterly forecasting, investment planning, or financial planning routines.
• Experience preparing executive-level capacity plans, staffing recommendations, and workforce strategy materials.
• Experience supporting audit, regulatory examination, compliance, or governance-related reviews.
• Experience leading cross-functional initiatives and influencing decisions across multiple stakeholder groups.
• Master's degree in Business Administration, Finance, Economics, Analytics, Statistics, Operations Research, or a related field.

Ideal Candidate Profile

• The ideal candidate is an experienced forecasting and capacity planning professional who can operate as a strategic partner to Finance, Operations, and Executive Leadership.
• This individual has a proven track record of developing operational forecasts, workforce staffing models, and capacity plans that support staffing, budgeting, and strategic decision-making.
• They possess the ability to translate complex business and operational data into actionable workforce recommendations and business insights.
• The successful candidate is not only proficient in forecasting and workforce planning methodologies but also demonstrates strong executive presence and communication skills.
• They are comfortable presenting to senior leaders, defending assumptions, challenging inputs when appropriate, and influencing decisions related to staffing, budgeting, and resource allocation.
• This individual is highly organized, detail-oriented, and capable of managing multiple complex deliverables simultaneously while consistently meeting tight deadlines.
• They proactively drive work to completion, effectively manage stakeholders across multiple functions, and maintain a strong focus on quality and accuracy.
• The ideal candidate operates independently with minimal oversight, exercises sound judgment, and demonstrates strong ownership and accountability for deliverables.
• They proactively identify risks, develop solutions, and ensure forecasting methodologies, staffing assumptions, executive presentations, and supporting analyses are maintained in an audit-ready state at all times.
• Additionally, the successful candidate has experience developing and presenting workforce capacity plans that support staffing, budgeting, and strategic business decisions.
• They possess a strong governance mindset and are committed to building sustainable, repeatable, and well-documented forecasting and capacity planning processes that can withstand executive, audit, and regulatory scrutiny.
• Preferred experience includes Financial Services, Financial Crimes, AML, Fraud, Compliance, Risk Management, Operations, Workforce Management, or related business functions.

Skills:

• Critical Thinking
• Monitoring, Surveillance, and Testing
• Regulatory Compliance
• Risk Management
• Coaching
• Issue Management
• Policies, Procedures, and Guidelines Management
• Strategy Planning and Development
• Written Communications
• External Resource Management
• Reporting
• Talent Development

Shift:

Hours Per Week: 

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