Program Manager

Bank of America · Charlotte · $117,000–$175,100 (stated in the posting)

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Responsible for the execution of program(s) and associated projects, that have a significant impact on how the Bank and Global Payments Solutions do business, provide services to clients, adhere with regulatory or regional requirements or execute a function.

The ideal candidate combines strong program management discipline with strategic planning, portfolio governance, data analytics, process automation, and AI-enabled productivity capabilities. They are comfortable operating across business and technology teams, driving operational excellence, and influencing change through data-driven insights, innovation, and collaboration.

Responsibilities

• Demonstrates strong project management skills, including the ability to prioritize work, identify critical path and meet deadlines
• Strong communication skills, verbal and written, with ability to cater style/approach based on audience
• Displays ability to utilize sound business judgment and tailor approach to drive optimal business outcomes
• Serves as primary contact to stakeholders and senior leaders as appropriate on critical change or special project initiatives
• Works with Program Executive and Program Sponsor to develop program objectives, business outcomes and success criteria and capture in Program Charter
• Identifies key program stakeholders, defines their role and required outcomes and with project manager assigns key activities
• Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources
• Drives stakeholder engagement and resolves gaps in program/project representation from key functional teams as required
• Ensures clearly defined responsibilities and accountabilities for key program/project roles
• Responsible for coaching, guiding and providing direction to program/project team
• Creates a clear, coherent approach to guide effective program / initiative setup, execution, and control
• Defines, owns and facilitates required management routines for program with detailed understanding of enterprise and PMO governance requirements
• Manages program scope, timeline and budget by facilitating program routines to assess overall health, manage risks/issues, identify change controls, etc.
• Accountable for analyzing present-state, developing alternative future-state approaches and facilitating implementation
• Integrates knowledge of end-to-end business process into program planning and decisioning processes
• Maintains program level TAR list and drives decisions to facilitate resolution
• Active participant in program and project plan development and owns ensuring adherence to schedule overall and critical path
• Acts as point of escalation for project managers and business stakeholders identified as participants in program
• For Technology programs: partners with Tech program manager to facilitate delivery together - people, process and tech

Required Qualifications:

• 8+ years of project and/or program management experience leading complex, cross-functional initiatives.
• Strong knowledge of structured project management methodologies, practices, and governance frameworks.
• Demonstrated track record of delivering large-scale programs on schedule, within scope, and on budget.
• Experience operating and leading within a matrixed organizational environment.
• Ability to assess ambiguous or ill-defined business problems and define the required objectives, workstreams, deliverables, and success measures needed to achieve desired outcomes.
• Exceptional stakeholder management skills, with the ability to influence and communicate effectively across all organizational levels, including senior leadership.
• Strong collaboration and facilitation skills, with the ability to align diverse viewpoints and drive consensus toward a common outcome.
• Proven ability to lead cross-functional teams and navigate competing priorities in a fast-paced environment.
• Knowledge of the Bank's Enterprise Change Policy and Standards.
• Experience supporting program governance, risk management, issue management, status reporting, and executive communications.
• Advanced proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, Project, and Visio.
• Experience using project delivery and workflow management tools in support of project planning, execution, and reporting.

Desired Qualifications:

• Strong knowledge of payment products, payment processing, and digital payments ecosystems.
• Experience supporting strategic initiative planning, annual investment planning, demand management, technology estimation, funding analysis, portfolio management, and investment governance.
• Experience evaluating business cases, prioritization decisions, and funding tradeoffs across large portfolios. 
• Working knowledge of Agile delivery methods, tools, and cross-functional product and technology delivery environments.
• Experience with Jira, including backlog management, work item tracking, workflow administration, reporting, and Agile team support.
• Experience with AgilePlan or similar demand, project, and portfolio management platforms. Data, Analytics & Automation
• Advanced Power BI development skills, including Power Query, data modeling, DAX, dashboard development, visualization, and self-ervice reporting.
• Expert-level Excel capabilities with demonstrated experience performing complex portfolio, financial, operational, and data analysis.
• Experience identifying, streamlining, and automating manual, spreadsheet-intensive, and email-driven business processes. Digital Workplace & AI
• SharePoint administration and/or development experience, including site architecture, permissions management, content governance, lists, libraries, and business solution's
• Knowledge and proficiency with Microsoft Copilot and Bank-approved AI tools, with demonstrated ability to leverage AI to improve productivity, analysis, reporting, automation, and decision-making. 
• Experience creating executive-ready presentations, dashboards, visual communications, and reporting solutions using Microsoft SharePoint Designer, PowerPoint, or similar tools.
• Demonstrated ability to challenge conventional thinking, drive innovation, and implement practical improvements in tools, technology, and ways of working.
• Commitment to continuous improvement and delivering solutions that enhance both client and employee experiences.     

Skills:

• Consulting
• Problem Solving
• Program Management
• Project Management
• Reporting
• Collaboration
• Leadership Development
• Performance Management
• Presentation Skills
• Issue Management
• Oral Communications
• Process Design
• Process Performance Management

Shift:

Hours Per Week: 

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