Service Engineer
Sartorius · Japan
Field Service Engineer delivers on‑site and remote technical service for Sartorius equipment across the West Japan region to ensure reliable system operation, customer satisfaction and compliance with defined service standards.Main Responsibilities & Tasks
Perform installations, calibrations and preventive maintenance activities on Sartorius equipment at customer sites by applying approved service procedures and adhering to internal and customer guidelines to ensure proper system functionality and long‑term operational reliability
Provide on‑site and remote technical support to customers by analyzing reported issues, identifying causes of failures and applying corrective actions to ensure uninterrupted customer operations
Escalate complex technical issues to higher support levels by documenting findings and following defined escalation processes to ensure timely and effective resolution
Maintain accurate and complete service documentation, including time reporting, expenses and work performed by using approved service and reporting systems to ensure transparency, traceability and compliance
Ensure adherence to customer‑specific and internal health and safety requirements during all service activities by following safety instructions and site regulations to protect people, equipment and facilities
Apply standard service procedures and guidelines consistently by following defined processes and quality standards to ensure service quality and process compliance
Qualification & Skills
Technical certification in Electronics, Mechanical Engineering, or a related technical field
2+ years of experience in field service, maintenance or technical support roles involving electronic, mechanical, or hydraulic systems
Demonstrated ability to troubleshoot mechanical and electrical systems in a customer-facing environment
Basic understanding of automation and robotics systems
Strong communication skills and a customer-oriented mindset to explain technical topics clearly and professionally
Ability to follow structured service processes and documentation standards
Valid driver’s license and willingness to travel
Ability to occasionally lift up to 22 kilograms and frequently lift up to 9 kilograms
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers