Patient and Family Experience Manager for Language Access Department

Children's Healthcare of Atlanta · Children's Healthcare of Atlanta Support Center

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Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Experience

• 2 years of experience in management

Preferred Qualifications

• 1 year of experience in pediatrics
• Experience in interpretation
• Hospital experience

Education

• Bachelor’s degree in Translation and Interpreting or related field from an accredited institution

Certification Summary

• No professional certifications required

Knowledge, Skills, and Abilities

• Excellent oral and written communication skills in Spanish and English, including the ability to understand and verbalize medical terminology
• Excellent organization and interpersonal skills
• Must have a team partnership orientation
• Listening and problem-solving skills and conflict resolution orientation
• Staff development skills
• Time management
• Physician relations
• Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating within 30 days of employment
• High level knowledge of field advances and hospital interpreter team dynamics and development
• Knowledge of TJC readiness and knowledge of requirements of competency for all levels reporting under this position and Standards of Communication

Job Responsibilities

• Manages daily operations of interpretation and translation service delivery to patients and families.
• Ensures regulatory and accreditation compliance as relates to provision of services to limited English proficient and deaf or hard of hearing communities.
• Manages budget preparation and monthly analysis of budget performance for multiple cost centers and donor funds.
• Manages utilization of internal staff and external contracted staff to ensure resource optimization and quality services.
• Manages quality improvement and patient safety processes.
• Collaborates with medical staff and all levels of hospital personnel to ensure high quality of care.
• Manages the ongoing process of healthcare delivery to patients and parents incorporating age-related and developmental-specific requirements.
• Responds and addresses privacy breach concerns and policy development.
• Responsible for all aspects of managing and leading a team including interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
• Mentor team members to encourage personal and professional growth.
• Encourage ongoing skill development by providing opportunities for continued education.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

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