Sr. Associate Digital Business Representative

Autodesk · Toronto

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Position Overview

Autodesk is seeking a driven and customer-focused Senior Associate Digital Business Representative (DBR) to independently manage transactional digital sales opportunities and drive KSO attainment.

In this intermediate-level role, you will own inbound and signal-based outbound motions, manage the full sales cycle for low-to-moderate complexity transactions, and deliver a seamless digital buying experience. You will leverage CRM insights, digital signals, and structured sales discipline to prioritize effectively and close business within defined ACV thresholds.

This is a target (KSO) based role with performance incentives, reporting directly to a Digital Business Manager in San Jose, Costa Rica. There is an expectation to be in the office with frequency. 

Responsibilities

• Generate and manage pipeline through inbound calls, sales chat, MQLs, and signal-based outbound call campaigns (abandoned carts, expired quotes, trials, ecommerce triggers, etc.)
• Independently close transactional digital opportunities within defined ACV targets by navigating pricing discussions and managing negotiations effectively
• Achieve quarterly ACV, revenue, pipeline, and new logo goals
• Identify upsell opportunities and apply relevant promotions
• Conduct structured discovery and effectively handle objections
• Maintain strong pipeline hygiene and accurate forecasting in Salesforce
• Use CRM dashboards and digital signals to prioritize high-value opportunities
• Monitor and improve in- & outbound-to-close conversion performance
• Deliver high-quality engagement across phone, email, and chat
• Ensure SLA adherence and strong response rates +90%
• Represent Autodesk professionally with a customer-first mindset
• Follow internal digital sales processes and proactively flag operational gaps

Minimum Qualifications

• Fluency in English and Spanish.
• 2+ years of inside sales, SaaS, or technology sales experience
• Proven ability to meet or exceed sales targets
• Experience owning full sales cycle for transactional opportunities
• Experience handling inbound and outbound digital sales motions
• Familiarity with CRM systems and Sales Automation Tools (e.g., Salesforce, HVS, Clari, Gong, Outreach,..)
• Strong communication and cross-functional collaboration skills
• Experience selling across phone, chat, and email channels
• Familiarity with digital buying journeys and ecommerce-assisted sales

The Ideal Candidate

• Confidently closes digital deals within ACV thresholds 
• Applies structured techniques to overcome customer concerns
• Understands inbound, pipeline, and conversion metrics
• Uses dashboards and data insights to guide prioritization and forecasting
• Clear, persuasive, and consultative across digital channels

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.

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