GUCCI Team Manager

Kering · Auckland

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Summary

Job Description

Your opportunity

As the Team Manager, you will lead and inspire your team to create and deliver an unsurpassed luxury service culture in the store. You will lead from the selling floor, where your most time is spent, executing the strategy, and delivering real-time coaching and feedback to achieve business and product category goals. You will develop and grow the people within your team through consistently contributing to the recruitment, retention, and development of the best-in-class talents. You will represent the brand as a Gucci Ambassador by always embodying and promoting the Gucci Values.

How you will contribute

Client Experience

• Lead your team to deliver a world-class, personalised luxury experience for every client
• Drive clienteling initiatives to build long-term relationships and client loyalty
• Inspire the team to embody the Gucci selling ceremony and brand values
• Identify opportunities to grow client engagement through events, product launches, and outreach
• Resolve client concerns with a focus on strengthening long-term relationships

Leading People

• Coach, mentor, and develop Client Advisors through regular feedback and performance conversations
• Lead daily briefings and foster a highly engaged, motivated team culture
• Support recruitment, onboarding, and retention of top talent
• Drive a strong performance culture with clear KPIs and action plans
• Partner with HR to manage employee relations matters professionally and fairly

Sales Performance

• Monitor and analyse sales performance, KPIs, and category results
• Develop and implement action plans to achieve store and individual targets
• Partner with Store Management and cross-functional teams to optimise business outcomes
• Ensure strong product knowledge and competitive awareness within the team

Running the House

• Support day-to-day store operations, including rostering, store opening/closing, and stock management
• Ensure adherence to company policies, health & safety standards, and visual merchandising guidelines
• Collaborate with internal departments including Merchandising, HR, and Loss Prevention
• Maintain high standards across both front and back of house

About you

• 4+ years of experience in retail management, ideally within luxury or premium environments
• Proven ability to lead, motivate, and develop high-performing teams
• Strong commercial acumen with a track record of achieving sales targets
• Passion for delivering outstanding client experiences
• Excellent communication, organisational, and problem-solving skills
• Professional, ethical, and able to influence with credibility
• Flexible to work a retail schedule, including weekends and public holidays
• Passion for fashion and a strong understanding of the luxury market

Why work with us?

This is a great opportunity to join the Gucci adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.

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