BOTTEGA VENETA Global Client Development Specialist

Kering · Milan · €28,000 (stated in the posting)

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Summary

Job Description

We are looking for a Global Client Development Specialist to join our Global Client Development Department in Milan.

How will you contribute?

As a Global Client Development Specialist, you will support the execution of the Global Client Development strategy across all touchpoints. Your key responsibilities will include:

One-to-One Campaign Management:

• Define the global clienteling campaign calendar and manage all related activities, including vendor coordination, asset and template collection, and content upload to the clienteling app.
• Partner closely with CRM, Merchandising, and regional teams to develop and execute the annual plan.

Clienteling Tools:

• Support the development and deployment of new features within the clienteling app used by Client Advisors in stores worldwide.
• Create training materials and guidelines to drive adoption and maximize impact.

Store Activations:

• Develop and maintain guidelines, toolkits, and training materials to support local teams in delivering in-store activations and leveraging clienteling tools effectively.
• Support the development of the events management platform for continuous improvement.

Gifting Coordination:

• Support the end-to-end gifting process, from order collection through delivery, ensuring alignment with the global gifting strategy.

Performance Monitoring:

• Track and analyze the performance of clienteling initiatives, including campaigns, events, and gifting programs.
• Identify opportunities for continuous improvement to enhance relevance, effectiveness, and client impact across regions and client segments.

Administrative Support:

• Support the team in managing invoices related to Client Development projects and ensure accurate budget tracking and reporting for HQ Finance and regional teams.

Who are you?

• 1-3 years of experience in a similar role, preferably within the luxury industry.

• A degree in Management, or Marketing is preferred.

• Passionate about retail and fashion, with a strong focus on delivering exceptional client experiences.
• Adaptable, flexible, and highly organized.
• Detail-oriented, with excellent communication skills and a natural ability to build strong relationships in an international environment.
• A proactive team player with the ability to work both collaboratively and independently.
• Fluent in English, both written and spoken; Italian is a plus.
• Strong proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
• Excellent time-management skills and the ability to prioritize and meet deadlines in a fast-paced environment.

What we offer:

CCNL Applied: National Collective Labour Agreement per gli Addetti alle Industrie Manifatturiere delle Pelli e Succedanei e Ombrelli e Ombrelloni 

Indicative Starting Salary: 28.000€

Variable pay: eligibility to a variable annual bonus linked to the achievement of individual and company objectives, in line with current company policies.

Benefit: in addition to those provided by the applicable National Collective Labour Agreement and by law, further benefits and initiatives are provided in accordance with current company policies

 Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

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