POMELLATO Boutique Manager - Florence

Kering · Florence · €50,000 (stated in the posting)

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Summary

Job Description

About Us

Pomellato, handcrafted contemporary fine jewellery from Milan. Renowned for its coloured gemstones and its elegant yet unconventional design since 1967. Supporting women and equality. Working towards a more eco-conscious future, Pomellato has now achieved 100% responsible gold purchasing. Established in Milan in 1967 and crafted by the hands of expert goldsmiths, Pomellato stands out for its unique design and colorful gems which through innovative stone cutting and setting techniques have come to define an unmistakable and iconic style. Pomellato is part of Kering, a global luxury group, managing the development of a series of renowned houses in the sectors of fashion, leather goods, jewellery and watches.

We are currently looking for a Boutique Manager in Florence.

How will you contribute

How will you contribute

Business Objectives and KPIs

• Manage the boutiques to achieve sales objectives and KPIs, ensuring to spend most of the time on the shop floor with sales team and clients
• Concur to the definition of action plans related to the mystery shopping results and ensure their implementation
• Coach constantly sales teams on extraordinary service, selling skills and attitude to deliver a unique shopping experience
• Resolve client concerns/disputes/complains while assuring the client satisfaction is pursued
• Ensure the ethical behavior of the store team and integrity towards the client

Team

• Lead, motivate and develop the boutique team, fostering a high-performance, client-centric and collaborative culture
• Ensure the participation of the boutique team in training programs to continuously develop product knowledge, selling techniques, clienteling skills, brand storytelling and security awareness
• Coach and provide regular feedback to team members, supporting their professional growth and performance improvement
• Set clear objectives and monitor individual and team performance against business targets and KPIs

Client Development & CRM

• Be proactive in recruiting new customers, promoting and creating events to generate new business opportunities
• Actively participate and involve sales teams in social events
• Constantly cultivate relationships with clients, in store and outside the boutique
• Implement client database activities, as per marketing guidelines

Boutique Operations & Excellence

• Be responsible for the good maintenance, appearance and safe environment of the stores highlighting maintenance issues according to guidelines
• Be responsible for the good functioning of the stores in terms of product assortment and visual merchandising, monitoring the store stock and guaranteeing respect of display guidelines
• Ensure that the sales team’s grooming is always up to standards
• Be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPIs
• Supervise AFSS activities and requests

Luxury world knowledge

• Ensure a strong knowledge of the relevant market: competitions, events, products and pricing
• Related to his/her environment, guarantee profound knowledge on brand locations, events and marketing activities

Who you are

• Strong experience in the same position, gained in a very customer service focused environment, and with a genuine passion for luxury
• Proven ability to drive sales performance and achieve KPIs
• Strong leadership, coaching and team development skills
• Strong clienteling and CRM capabilities
• Excellent communication and relationship-building skills
• Fluent in Italian and English; additional languages are considered a plus

Gross Annual Salary: Starting from 50.000 € (unless otherwise agreed, in the event of a positive outcome of the selection process, specific levels of experience and autonomy and/or particular competencies emerge during the selection process, based on objective criteria).

NCBA (National Collective Bargaining Agreement): National Collective Bargaining Agreement for Employees of the Tertiary Sector, Distribution and Services (CCNL Terziario, Distribuzione e Servizi) (unique alphanumeric code: H011)

Bonuses and Commissions: Bonuses in Accordance with the Applicable Company Policies.

Other Benefits:

• Meal vouchers

• Supplementary health insurance

• Company welfare program

Why work with us?

This is a fantastic opportunity to become part of a dynamic team with an unconventional brand that offers possibilities to learn and grow. Talent development is a managerial principle at Pomellato and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Pomellato is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enrich the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.

As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

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