BRIONI - Bespoke Ambassador - Bruton St

Kering · London

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Summary

Job Description

ROLE MISSION

The Bespoke Ambassador, based in London - 32 Bruton Street and reporting to the Assistant Store Manager, contributes to the success of the Boutique by driving Maestria and Ready-to-Wear sales and clienteling activities, developing long-term client relationships and strengthening sartorial expertise across the team in alignment with Brioni's standards of excellence.

HOW YOU WILL CONTRIBUTE:

• Build and nurture long-term relationships with clients from the first contact through after-sales follow-up, maintaining regular contact in line with the clienteling strategy.
• Develop a network of external contacts, including hotels, personal shoppers, tour guides and wedding planners, to generate business opportunities and enhance Brand image.
• Execute sales and clienteling actions based on the Company strategy, with a focus on both Ready-to-Wear and Maestria, supporting the achievement of weekly, monthly, quarterly and yearly sales targets.
• Meet and exceed CRM and retention objectives, contributing to the goals set by Store Management and to overall team performance.
• Support the development of Maestria within the Boutique by monitoring relevant KPIs and working with Store Management on individual and team action plans.
• Gather market insights on new trends, events, competitors' activities and products, and share relevant feedback with Store Management.
• Collaborate effectively with colleagues in the Boutique and across the Company to support a consistent client experience and smooth execution of activities.
• Implement stock procedures in line with Company standards and guidelines, and promptly raise any issues or risks.
• Work closely with Regional Tailors / Head Tailors and Store Management to organize and execute in-store Maestria events and activations, specific clienteling actions and VIP services, with the aim of recruiting new clients and maximizing the potential of the existing client base.
• Maintain high standards in the Maestria area of the Boutique, ensuring fabrics are regularly updated, master garments are properly maintained and Bespoke Visual Merchandising standards are consistently respected.
• Collect feedback on products, clients and competitors from the sales floor and work with Store Management to define Brand-specific actions and improve Bespoke processes.
• Report Bespoke and Maestria performance and support business planning on a weekly and monthly basis.
• Contribute to the development of the Boutique team's Maestria expertise through collective and individual training and knowledge sharing.

WHO YOU ARE

• Relevant experience in luxury retail and formalwear, with strong exposure to client-facing sales and bespoke or made-to-measure services.
• Strong knowledge of and passion for sartorial culture, luxury customer experience and clienteling techniques.
• Commercial mindset and business acumen, with the ability to interpret KPIs and translate them into practical action plans.
• Strong networking and relationship-building skills, with a clear focus on client loyalty and business development.
• Strong planning, organization and execution skills.
• Collaborative mindset and ability to work effectively across teams and with Store Management.
• Confident communication, influencing and knowledge-sharing skills.
• Fluent in English; proficiency in an additional language is an asset.
• Academic background or equivalent professional experience relevant to the role.

We believe in the value of diversity, equity and inclusion, nurturing an environment where every individual is valued, feels a true sense of belonging and is empowered to thrive as their authentic self. We are happy to provide any reasonable accommodation to ensure an inclusive and accessible experience throughout the recruitment process.

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