SAINT LAURENT Store Director - Shanghai IFC

Kering · Shanghai

Summary

STORE DIRECTOR

ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.

In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.

Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

We are currently seeking a Store Director who will report to the Retail Manager as part of our dynamic team in China.

ROLE

You are a professional in the fashion industry who is responsible for promoting brand engagement and loyalty to customers, in particular Top Clients and VIPs, in order to guarantee store business goals.
You represent the Company and are a proactive Sales professional who guarantee compliance with all procedures set by the Headquarters and aimed at managing Store Staff and ensuring that the Store runs efficiently.

Job Description

MISSION

A BUSINESS DEVELOPER

Attract, recruit, develop, retain, and engage customers

Demonstrate sales leadership for staff by playing an active role on the selling floor: VIC/VIP relationship
Supervise sales to ensure customer satisfaction, engagement

Implement action plans to achieve sales target and P&L

Define targeted quantitative and qualitative goals and ensure they are achieved
Analyze the results, verify daily, weekly, monthly activities and set up yearly assessments: KPIs
Implement action plans defined with the HQ and guarantee follow up at store level

Communicate high quality relevant feedbacks and reporting to HQ and/or staff

Provide high quality relevant feedback and requested reports to HQ
Inform the Head of Retail any local events in the city and / or organized by competitors

Know and monitor business environment including local competition

Keep relevant with market and fashion trends
Communicate this information to the Staff

A TALENT LEADER AND DEVELOPER

Identify, attract, recruit, develop and retain talents

Consistently recruit top talent in partnership with the Head of Retail and HR
Create and maintain a positive work environment

Motivate and challenge the team on a regular basis

Create a team, whose activities will be coordinated in order to make sure that this team is always motivated and competent
Keep staff informed at all times regarding Store performance through the necessary tools agreed on with the Head of Retail
Coach staff
Manage individual appraisal interview

Create development plans for sales staff and management

Ensure professional growth and training of the staff with a coaching approach, by constantly stimulating them to be up-to-date in the Fashion industry

A BRAND PROMOTER (CUSTOMERS)

Promote the culture of the brand internally and externally

Oversee the clienteling approach
Ensure that the qualitative standards required by our brand are maintained

Ensure store atmosphere upholds brand image

Ensure that the Store windows are always in place and sets up the layout of the store according to the Company directions (VM guidelines)
Ensure that the image of the Store is in line with corporate standards and that the Staff is aware of this standard
Ensure that team behaviors and store appearance are consistent with the standard of Saint Laurent service, image and values

Build a network of people who have an impact on local and international Luxury business to develop customers’ loyalty (especially with Top Clients and VIPs)

Guarantee excellent customer experience including welcome and treatments
Ensure that all delicate situations regarding customer complaints and the overall sales process are dealt with accordingly
Use clothing allowance and behavior to attract new customer

A PROCESS MANAGER

Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization

Handle all administration and accounting responsibilities.
Achieve and authorize planning, organize and plan the activities providing available resources to manage the expected workload
Apply all the necessary golden rules to ensure the safety of both store team and customers
Supervise warehouse stock and verify that it is in line with the Store’s sales potential. Report to Merchandising Retail at Headquarters accordingly
Manage inventory activities taking into account related inventory results in collaboration with the Back Office Operation
Take all the necessary measures to guarantee the safety of the products and all valuable materials in the store along with the Warehouse
Ensure that the packaging and positioning of the product are coherent to the protection of corporate assets

Challenge current processes to ensure efficiency and effectiveness

Optimize warehouse management in order to make the stocking of goods as efficient as possible in terms of sales, in collaboration with the Back Office Operation

PROFILE

Commitment to take part in an innovative project
Significant experience in the sale of luxury goods or retail
3 to 5 years of successful experience in a managerial position (10 people)
High sensitivity to customers experience and loyalty
Exceptional interpersonal skills, persuasiveness
Precision, organizational skills
Adaptability, openness, risk taking, dynamic, listening abilities, curiosity
High availability, responsiveness
Product and Fashion sensitivity
Mastering computer skills (Word and Excel)

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type

Fixed Term (Fixed Term)

Start Date

2027-01-01

Schedule

Full time

Organization

YVES SAINT LAURENT (SHANGHAI) TRADING LIMITED

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